regional director operations, Twin Cities, MN

About the Role

As a Regional Director, you will drive regional business growth and develop impactful leaders across many local communities. You are performance-driven through the lens of humanity, creating strategic and operational plans, leading execution, and measuring results. You inspire leaders to build strong, diverse teams that engage communities and customers, enhancing the Starbucks experience, increasing profitability, and identifying growth opportunities.

Responsibilities

• Lead a team of leaders by coaching, providing transparent feedback, and offering meaningful developmental opportunities.
• Model Starbucks values, fostering collaboration, inclusiveness, confidence in leadership, and teamwork to drive business success.
• Develop and execute strategic plans to enhance customer experience, profitability, and regional growth.
• Apply functional expertise to support teams in executing operational and expansion opportunities.

Requirements

• Ability to communicate clearly and concisely, both orally and in writing.
• Strong planning, organizational, and project management skills.
• Proficiency in applying sound business principles to project and change management.
• Basic skills in Microsoft Word, Excel, and PowerPoint.

Leadership Competencies

• Setting Direction: Establishes and communicates a compelling vision, aligns department strategies with company goals, and creates winning strategies.
• Leadership Courage: Willing to take managed risks to drive business forward.
• Creating the Environment: Develops a positive, respectful, and productive work environment.
• Building and Maintaining Relationships: Establishes connections to facilitate business results.
• Developing for the Future: Continuously develops personal and team competencies.
• Organizational Savvy: Leverages organizational understanding to achieve business goals.
• Achieving Measurable Results: Exceeds goals and delivers exceptional results for internal and external customers.

Core Competencies

• Customer Focus: Delivers legendary service exceeding customer expectations.
• Ethics and Integrity: Adheres to Starbucks values in all circumstances.
• Composure: Maintains professionalism during challenging situations.
• Personal Learning: Takes responsibility for continuous learning and skill development.
• Dealing with Ambiguity: Functions effectively during uncertainty and shifting priorities.
• Decision-Making: Makes timely, quality decisions using analysis, experience, and judgment.
• Interpersonal Savvy: Builds effective relationships across all levels and stakeholders.
• Results Oriented: Drives results and achieves goals.

Job Scope

Annual managed expenses: $1–5M | Annual sales: $51–150M | Direct reports: 11–15