Regional Director of Operations - Minneapolis
Leadership & Team Development
Lead, inspire, and manage a team across instructor, studio lead, and sales functions. Set the tone for culture, accountability, and excellence every day. Develop and execute strategies to drive employee engagement, retention, and performance. Focus on building a team that genuinely loves coming to work. Conduct regular 1:1s and team check-ins to surface challenges early, celebrate wins, and coach team members toward growth and ownership of their responsibilities. Oversee hiring, onboarding, and ongoing development for all studio staff in partnership with ownership.
Operational Excellence
Own daily studio operations end-to-end, from opening procedures to class execution to closing. Ensure every client touchpoint reflects JETSET's standards of service. Build, document, and continuously improve policies, processes, and workflows that scale as the studio grows, including troubleshooting playbooks for common operational scenarios. Develop and track KPIs across client experience, staff performance, and studio efficiency. Generate regular reporting and translate insights into action. Maintain studio presentation, equipment readiness, inventory levels, and retail stocking to brand standards at all times.
Sales Strategy & Revenue Growth
Own the studio's revenue performance. Set targets, track results, and build a sales-positive culture across the entire team. Develop and execute membership sales initiatives, retention campaigns, and client re-engagement strategies to drive consistent growth across all revenue categories. Coach and support team members on effective sales conversations, objection handling, and client relationship management through the CRM. Build data-driven reporting to monitor sales performance by individual, revenue category, and time period. Use it to make fast, informed decisions.
Client Experience
Ensure every client interaction, from first visit to long-term membership, is warm, professional, and consistent with the JETSET brand. Act as an escalation point for client concerns, resolving issues promptly and turning difficult moments into loyalty-building opportunities. Identify and implement improvements to the client journey that deepen engagement and grow the studio's community presence.
Ownership Partnership
Serve as the primary operational partner to ownership. Provide regular updates, surfacing risks proactively, and translating strategic priorities into on-the-ground execution. Bring forward new ideas, vendor relationships, and operational innovations that can drive growth or efficiency. Prepare and present performance reports, including P&L awareness, expense management, and payroll efficiency, to support ownership decision-making.