regional director operations, East Nashville TN

About the role

As a Regional Director, you will drive regional business growth and develop impactful leaders across many local communities. You are performance-driven through the lens of humanity, creating strategic and operational plans, leading execution, and measuring results. You inspire leaders to build and nurture strong, diverse teams that engage their communities and customers.

Using your retail leadership experience, you will provide functional expertise to enhance the Starbucks experience for customers, increase profitability, and identify opportunities for growth and expansion within the region.

Responsibilities

• Lead a team of leaders by developing high-performing, results-driven teams through coaching, transparent feedback, and meaningful developmental opportunities.
• Model Starbucks values, fostering collaboration, inclusiveness, confidence in leadership, and teamwork to drive business success.
• Develop and communicate a compelling vision, create competitive strategies, and align department goals with company objectives.
• Take managed risks to advance business objectives while maintaining a positive, respectful, and productive work environment.
• Build and maintain relationships to facilitate business results and continuously develop the competencies of yourself and your team.
• Navigate organizational dynamics to achieve business and unit goals while consistently exceeding performance expectations.

Requirements

• Ability to communicate clearly and concisely, both orally and in writing.
• Strong planning and organizational project management skills.
• Ability to apply sound business principles and practices to project and change management.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Leadership Competencies

• Setting Direction: Establishes and communicates a compelling vision, creates competitive strategies, and ensures alignment with company goals.
• Leadership Courage: Willing to take managed risks to drive business forward.
• Creating the Environment: Develops a positive, respectful, and productive work environment.
• Building and Maintaining Relationships: Establishes connections to facilitate business results.
• Developing for the Future: Continuously develops personal and team competencies.
• Organizational Savvy: Leverages organizational dynamics to achieve goals.
• Achieving Measurable Results: Consistently exceeds goals and customer expectations.

Core Competencies

• Customer Focus: Delivers legendary service that exceeds customer expectations.
• Ethics and Integrity: Adheres to Starbucks values and principles in all situations.
• Composure: Maintains professionalism during challenging situations.
• Personal Learning: Takes responsibility for continuous learning and skill development.
• Dealing with Ambiguity: Successfully functions during times of uncertainty and shifting priorities.
• Decision-Making: Makes timely, quality decisions based on analysis, wisdom, experience, and judgment.
• Interpersonal Savvy: Builds effective relationships across all levels, both inside and outside Starbucks.
• Results Oriented: Drives results and achieves goals.

Job Scope

Annual managed expenses: $1–5 million

Annual sales: $51–150 million

Direct reports: 11–15