Regional Director, Operations

Tennessee Oncology, one of the nation’s largest community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established in 1976 in Nashville, our mission remains unchanged: to provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. We are committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient.

About the role

The Regional Director of Clinical Operations directs, supervises, and coordinates staff and activities at multiple clinics to provide quality, cost-effective care. This role may also involve business development and establishing/maintaining positive working relationships with community leaders and hospital leadership.

Responsibilities

• Supervises all Operations Managers/Regional Operations Managers for assigned region and others as directed.
• Manages daily operations at assigned clinic(s) and coordinates work activities and schedules.
• Ensures provisions of safe, high-quality patient care by the staff.
• Evaluates performance and recommends candidates for hire, merit increases, promotions, and disciplinary actions.
• Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Ensures that all business functions are operative and that all processes are effectively and efficiently in place.
• Identifies and implements process improvement changes.
• Creates goals for clinic operations and ensures these goals align with organizational goals.
• Maximizes opportunities to manage operating costs.
• Works closely with Providers and MD Partners to ensure all clinic and company goals are met.
• Contributes to the writing and revision of company policies, procedures, job descriptions, and competencies.
• Maintains an active and/or leadership role in company projects and initiatives, ensuring implementation and integration in clinics.
• Oversees Regional Safety and Compliance for all governing agents in collaboration with other Managers and Directors (e.g., OSHA, QOPI, PQRS, Meaningful Use).
• Creates and maintains an environment of trust, integrity, open communication, teamwork, and respect.
• Works collaboratively with vendors, contractors, building maintenance, and others interacting with regional clinics.
• Oversees payroll for direct reports and Performance Excellence Plans.
• Mentors, coaches, and develops direct reports.
• Brainstorms action planning to improve Employee Engagement Survey scores.
• Reviews and analyzes patient satisfaction with clinic managers, developing action plans for improvement.
• Builds strong relationships with Providers using diplomacy and tact in team building.
• Regularly rounds in clinics to ensure high visibility, develop trusting relationships with staff, and validate that changes and initiatives are fully ingrained.
• Collaborates with department directors/leaders to achieve operational, project, and outcome goals.

Requirements

• Bachelor’s degree in healthcare administration, business administration, nursing, or a related field. Master’s degree preferred.
• 3-5 years of Oncology office management experience preferred, including at least 2 years in a clinic setting.
• Experience managing multiple locations strongly preferred.

Skills

• Knowledge of fiscal management and human resource management techniques.
• Knowledge of office management techniques and practices.
• Excellent organizational and time management skills.
• Outstanding verbal and written communication skills.
• Ability to set, define, assign, monitor, and evaluate outcomes of tasks and goals.
• Ability to clearly communicate and apply policies and principles to solve everyday problems and handle a variety of situations.
• Ability to plan, exercise initiative, problem-solve, and make decisions.
• Ability to read, interpret, and apply clinic policies and procedures.
• Ability to identify problems and recommend solutions.
• Ability to establish priorities and coordinate work activities.
• Ability to manage financial information.