regional director operations, Des Moines, IA

About the Role

As a Regional Director, you will drive the development of impactful leaders and regional business growth across many local communities. You are performance-driven through the lens of humanity, creating strategic and operational plans, leading execution, and measuring results. You inspire leaders to build and nurture strong, diverse teams that engage their communities and customers. Using your retail leadership experience, you will provide functional expertise to enhance the Starbucks experience, increase profitability, and identify growth opportunities within the region.

Responsibilities

• Lead a team of leaders: Develop high-performing, results-driven teams through coaching, transparent feedback, and meaningful developmental opportunities.
• Model Starbucks values: Foster collaboration, inclusiveness, confidence in leadership, and teamwork to drive business success.
• Execute strategic and operational plans for regional growth and profitability.
• Enable teams to enhance customer experience and identify expansion opportunities.

Requirements

• Ability to communicate clearly and concisely, both orally and in writing.
• Strong planning and organizational project management skills.
• Proficiency in applying sound business principles to project and change management.
• Basic skills in Microsoft Word, Excel, and PowerPoint.

Leadership Competencies

• Setting Direction: Establishes and communicates a compelling vision, creates competitive strategies, and aligns department goals with company objectives.
• Leadership Courage: Willing to take managed risks to drive business forward.
• Creating the Environment: Develops a positive, respectful, and productive work environment.
• Building and Maintaining Relationships: Establishes connections to facilitate business results.
• Developing for the Future: Continuously develops personal and team competencies.
• Organizational Savvy: Leverages organizational understanding to achieve goals.
• Achieving Measurable Results: Consistently exceeds goals and customer expectations.

Core Competencies

• Customer Focus: Delivers legendary service exceeding customer expectations.
• Ethics and Integrity: Adheres to Starbucks values in all circumstances.
• Composure: Maintains professionalism during challenging situations.
• Personal Learning: Takes responsibility for continuous learning.
• Dealing with Ambiguity: Functions successfully during uncertainty and shifting priorities.
• Decision-Making: Makes timely, quality decisions using analysis, wisdom, and experience.
• Interpersonal Savvy: Builds effective relationships across all levels.
• Results-Oriented: Drives results and achieves goals.

Job Scope

Annual Managed Expenses: $1–5M | Annual Sales: $51–150M | Direct Reports: 11–15