regional director operations, Central Ohio

About the role

As a Regional Director, you will develop impactful leaders and drive regional business growth across many local communities. You are performance-driven through the lens of humanity, creating strategic and operational plans for the region, leading execution, and measuring results. You inspire leaders to build and nurture strong, diverse teams that engage their communities and customers. Using your retail leadership experience, you will provide functional expertise to enhance the Starbucks experience, increase profitability, and identify opportunities for growth and expansion within the region.

Responsibilities

• Lead a team of leaders: Develop high-performing, results-driven teams through coaching, transparent feedback, and meaningful developmental opportunities.
• Model Starbucks values: Demonstrate collaboration, inclusiveness, confidence in leadership, and teamwork to drive business success.

Requirements

• Ability to communicate clearly and concisely, both orally and in writing.
• Planning and organizational project management skills.
• Ability to apply sound business principles and practices to project management and change management processes.
• Basic skills in Microsoft Word, Excel, and PowerPoint.

Leadership Competencies

• Setting Direction: Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, and ensures alignment with company strategies.
• Leadership Courage: Willing to take managed risks to drive the business forward.
• Creating the Environment: Develops a positive, respectful, productive, and professional work environment.
• Building and Maintaining Relationships: Establishes positive connections to facilitate business results.
• Developing for the Future: Continuously develops the competencies of self and others.
• Organizational Savvy: Understands and effectively leverages the organization to accomplish business and unit goals.
• Achieving Measurable Results: Consistently exceeds goals and delivers exceptional results for internal and external customers.

Core Competencies

• Customer Focus: Delivers legendary service that meets and exceeds all customers' expectations.
• Ethics and Integrity: Adheres to Starbucks values, beliefs, and principles during all circumstances.
• Composure: Remains calm, maintains perspective, and responds professionally in tough situations.
• Personal Learning: Takes responsibility for continuous learning of new knowledge, skills, and experiences.
• Dealing with Ambiguity: Successfully functions during times of uncertainty and changing priorities.
• Decision-Making: Makes timely, quality decisions based on analysis, wisdom, experience, and judgment.
• Interpersonal Savvy: Builds effective relationships with all stakeholders, both inside and outside Starbucks.
• Results-Oriented: Drives results and achieves goals.

Job Scope

Annual Managed Expenses: $1-5M
Annual Sales: $51-150M
Direct Reports: 11-15