Regional Director of Operations (PA/East/Central Ohio)

Landmark Funeral Group is a people-first funeral services organization that partners with and operates local funeral homes. We are committed to compassionate care, preserving community legacy, and building sustainable operations that support families during life’s most important moments. The OpportunityLandmark Funeral Group is seeking a Regional Director of Operations to lead the operational, financial, and leadership performance of approximately 10–15 funeral home locations within an assigned region. This role is responsible for translating company strategy into strong local execution—driving P&L performance, developing leaders, strengthening operations, and ensuring each location delivers exceptional service to families while preserving the local relationships and legacies that make our funeral homes unique. *Need to be located in the East/Central Ohio or PA proximity. *Travel approximately 75% throughout the assigned region, including regular visits to funeral home locations and occasional overnight travel, with flexibility based on business and operational needs.What You'll DoRegional Operations & PerformanceProvide operational leadership and oversight for approximately 10–15 funeral home locations across the assigned regionEstablish clear performance expectations and operating rhythms for area and location leaders, including business reviews, scorecards, action plans, and follow-upMonitor location and regional performance, identify trends and gaps, and implement action plans to improve resultsEnsure appropriate staffing, scheduling, facilities, equipment, inventory, and operational resources are in place to support service delivery and business needsPartner cross-functionally with Finance, Human Resources, Marketing, Preneed, M&A, and other teams to execute regional and company prioritiesLead implementation and change management for new processes, systems, programs, and organizational initiativesP&L & Financial ManagementOwn regional P&L performance, including revenue, EBITDA, margin, expenses, and cash-related expectationsDevelop and manage annual operating budgets and forecasts in partnership with Finance and location leadershipReview financial results, budget-to-actual performance, variances, and key operating drivers and take action when results are off targetDrive disciplined management of labor, overtime, purchasing, controllable expenses, accounts receivable, and other key cost driversIdentify opportunities to improve revenue per call, service mix, merchandise performance, preneed growth, market share, and other revenue drivers while maintaining family-centered serviceBuild financial accountability and business acumen among area and location leadersLeadership & Talent DevelopmentLead, coach, develop, and hold accountable Managing Area Funeral Directors and/or location leaders across the regionBuild a strong leadership bench and succession pipeline by identifying high-potential employees and creating development opportunitiesLead performance management, goal setting, feedback, and development planning for direct reportsPartner with Human Resources on recruiting, retention, employee relations, compensation, performance concerns, and workforce planningPromote a culture of accountability, collaboration, professionalism, respect, and continuous improvementGrowth, Service & CommunityDevelop and execute strategies that strengthen market share, call volume, preneed performance, community presence, and sustainable growthSupport local marketing, community engagement, referral relationships, and reputation-building effortsEnsure locations consistently deliver compassionate, professional, timely, and first-class service to familiesMonitor family feedback, service quality, complaints, and operational issues and ensure appropriate follow-up and corrective actionBalance operational and financial performance with Landmark’s commitment to dignity, compassion, community relationships, and local funeral home legaciesCompliance, Integration & Continuous ImprovementEnsure assigned locations operate in compliance with applicable laws, licensing requirements, health and safety standards, and Landmark policiesMonitor facility conditions and capital needs and partner with leadership to prioritize maintenance and capital investmentsSupport operational diligence and the integration of newly acquired funeral homes into Landmark operating practices, reporting, systems, and leadership expectationsIdentify best practices across locations and scale successful processes throughout the regionContinuously identify opportunities to simplify processes, improve productivity, strengthen reporting, and improve the employee and family experienceQualifications 7+ years of progressive operations leadership experience, including responsibility for multi-location operations and financial performanceDemonstrated P&L ownership with experience managing budgets, forecasts, revenue growth, labor, expenses, and profitabilityExperience leading and developing managers and creating accountability across geographically dispersed locationsStrong financial and business acumen with the ability to interpret financial statements, operating metrics, trends, and variances and translate them into actionDemonstrated ability to improve operational performance through structured problem solving, performance management, standardization, and continuous improvementStrong communication, interpersonal, influencing, and change-management skillsAbility to balance strategic priorities with hands-on operational leadership and regular field presenceProficiency with Microsoft Office applications and comfort using financial, operational, CRM, and business intelligence systemsValid driver’s license and ability to travel regularly throughout the assigned regionAbility to travel approximately 75% throughout the assigned region, including regular visits to funeral home locations and occasional overnight travel, with flexibility based on business and operational needsPreferred Background in funeral service, death care, healthcare, hospitality, or another multi-site service businessFamiliarity with private equity-backed, acquisitive, or high-growth multi-location organizationsDemonstrated success integrating acquisitions and standardizing operations across newly acquired locationsBachelor’s degree in Business, Management, Finance, Operations, or a related field, or equivalent professional experienceFuneral Director license or direct funeral service background is a plus but not required, unless required by applicable state law or the responsibilities of the positionWhy Join LandmarkBe part of a mission-driven organization that values people and communityOpportunity to grow with a scaling company and shape financial operationsCollaborative, supportive team environmentMeaningful work that supports families and local communitiesBenefits401(k) with 5% company matchMedical, dental, and vision insurancePaid time offEmployee Shared Ownership