Regional Director of Operations -NJ/Eastern PA.

Essential Duties And Responsibilities

• Ensure each hospital provides a high level of customer service to our clients and pets
• Ensure all CVP medical and non-medical standards are upheld; works with the Medical and Operational Advisory Boards to improve upon those falling short.
• Ensure compliance with all policies and procedures with all local, state and federal laws.
• Ensure the safety of pets, clients and team members and the maintenance of clean, safe and organized hospitals

Operational Excellence

• Ensures successful assimilation of new partner hospitals into the CVP family
• Work with Practice Managers, Lead Doctors and Associate Doctors to improve operational outcomes; including revenue growth and control of inventory, purchasing, labor and other expenses
• Accountable for P&L management; provides monthly reporting to Core Leadership team on outcomes, responsible for development of remediation strategies
• Initiate and actively supervise facility improvement projects to provide a professional physical plant that exceeds customer and regulatory expectations
• Partners with the Business Development team in Identifying opportunities and strategies to acquire additional hospitals

Growth

• Review hospital performance/results of key financial metrics such as revenue, growth, labor, purchasing, and capital expenditures
• Achieve profitable growth objectives within assigned region
• Partner with Practice Managers and Lead Doctors to develop solutions for revenue and cost control challenges and opportunities
• Develop, communicate and implement proactive marketing strategies at each hospital for revenue growth in partnership with the Marketing team

People & Culture

• Work with Practice Managers and Lead Doctors to develop their leadership skills including fostering a culture of engagement and accountability
• Develop successful Practice Managers to continually surpass benchmarks
• Ensures each hospital provides a supportive, positive work environment for the team
• Work with hospital leadership to forecast staffing needs and initiate recruitment
• Partners with Talent Acquisition to recruit and select Doctors and Practice Managers to meet the needs of the business
• Partners with Human Resources to select, recruit, develop and mentor teams to realize their full professional potential and deliver outstanding high quality medical care, client service and business results
• Serves as escalation point for employee relation issues; partners with the Practice Manager to find amicable resolutions
• Partners with the Practice Managers to maintain appropriate scheduling and Doctor coverage
• Approves time off for continuing education, PTO, etc. to support the needs of the team members and the hospital