Regional Director of Resident Care

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team develops, builds, markets, and manages diverse senior-living communities across the United States. The company leverages its innovative “Experiential Living” philosophy across a portfolio of over 350 communities, 35,000+ homes, and 19,000 dedicated employees in nearly 40 states, ranking among the largest U.S. senior living operators.

About the role

As Regional Director of Resident Care, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. This position assumes a primary role in ensuring communities are compliant with State and Federal Regulations and oversees Health and Wellness at each community within the company.

Responsibilities

• Implements policies and procedures for Clinical Services in company communities.
• Monitors achievement of goals and objectives for the community clinical services departments consistent with established philosophy and standards of practice.
• Monitors the implementation of current policies and procedures, ensuring adherence to corporate and external regulatory guidelines.
• Reviews new regulatory directives and implements changes as needed.
• Monitors Quality Improvement Process, Standards of Care, Weekly Wound Reports, etc., and reports them to the VP of Operations.
• Reviews and instigates resident complaints/Hotline Complaints as directed by the VP of Operations. Ensures compliance with resident rights policies and works to resolve resident grievances.
• Conducts compliance surveys at communities. Assists in coordinating action plans to minimize liability and risks as a result of compliance surveys.
• Participates in State and Federal surveys and compliance investigations.
• Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions. Reports findings of State and Federal surveys to the VP of Operations and Regional Operations Leader.
• Gathers performance improvement indicators and survey data to identify trends. Develops Plans of Corrective Actions with the Regional Operations Leader, Executive Directors, and Director of Health and Wellness.
• Schedules periodic site visits to provide supervision, clinical expertise, ensure communication, and monitor the overall operation of the clinical services department.
• Conducts facility reviews based on operational needs, changes in management, and commitment to regulatory compliance.
• Reviews all potential move-outs due to level of care concerns prior to any notifications provided. Reviews all potential move-in denials prior to any communication with prospective resident or family member.
• Provides in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc.
• Attendance required at all meetings at the discretion of your Manager or Regional Supervisor.
• Must be computer literate with excellent working knowledge of all pertinent software.
• Responsible for timely information reporting.
• Must stay in compliance with all state, federal, and government agencies.
• Demonstrates respect and compassion in every interaction.
• Conducts oneself with the highest degree of honesty and integrity in every interaction.
• Demonstrates a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors.
• Performs other duties as assigned.
• May be requested to serve as temporary Interim Director of Health and Wellness.

Supervisory Responsibilities

• Provides supervision and guidance to community administrators, Director of Nursing staff, and others as assigned to assure delivery of consistently high-quality care to residents.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

• Maintains current state license as a Professional Registered Nurse per state regulations.
• Experience in assisted living, home health, or long-term care industries.
• Ten (10) years’ experience as a Licensed Registered Nurse.
• Five (5) years’ nursing management experience.

Benefits

• Comprehensive benefit package including medical, dental, vision, life, and disability insurances.
• Paid time off and paid holidays.
• 401(k) plan with company match.
• Employee Assistance Program.
• Accident insurance policies.