Regional Director of Program Excellence

Program Excellence, Quality & Continuous Improvement

Establish and maintain organizational standards, frameworks, and implementation expectations that promote consistent, high-quality youth development experiences across Club locations.
Lead the organization’s program quality assessment process, including observations, quality reviews, data analysis, reporting, action planning, and continuous improvement efforts.
Monitor program implementation, quality, and member experiences using assessments, stakeholder feedback, and performance data, utilizing findings to strengthen program effectiveness and consistency.
Identify gaps in program quality or implementation and work through Regional Directors of Club Operations and Club leadership to drive adoption of standards and corrective action.
Promote practices that foster belonging, emotional safety, youth voice, engagement, and trauma-informed approaches.
Stay informed on emerging trends and incorporate best practices into organizational systems.

Program Systems, Training & Staff Readiness

Develop and oversee systems, tools, resources, and processes that support effective program planning, implementation, evaluation, and accountability.
Lead design and delivery of program-specific training, coaching, and professional development.
Partner with HR, Regional Directors of Club Operations, and Club leadership to support onboarding and ongoing staff development.
Identify organizational strengths and gaps and implement strategies to strengthen program delivery.
Lead change management efforts related to program implementation, new initiatives, and organizational priorities.
Identify, document, and scale best practices across Club locations, creating standardized resources, tools, and implementation strategies that improve consistency and organizational performance.

Youth Outcomes, Evaluation & Stakeholder Voice

Partner with leadership to monitor youth outcomes, participation, retention, and performance indicators, program effectiveness and trends.
Lead or support the administration, analysis, and utilization of NYOI and other assessment tools, translating findings into actionable recommendations.
Develop systems to gather, analyze, and utilize youth, caregiver, staff, and stakeholder feedback to strengthen program quality, engagement, retention, and member experience.
Prepare reports, dashboards, presentations, and analyses that support organizational decision-making and continuous improvement efforts.

Program Leadership, Grants & Strategic Initiatives

Provide leadership and supervision to Program Administrators and other assigned staff.
Provide strategic direction and performance oversight for assigned program areas, including teen services, academic success, youth arts, social-emotional programming, social enterprise programs (print shop), and grant-funded initiatives.
Ensure each program operates with defined outcomes, strong implementation models, and sustainable practices.
Establish clear goals, performance expectations, and accountability measures for each program area to support and drive excellence.
Oversee grant-funded programs and strategic initiatives, ensuring compliance, reporting, and alignment with intended outcomes.
Partner with Grants and Advancement on funding strategy, reporting, and stewardship.
Identify opportunities to grow, scale, replicate, or sunset programs based on impact, demand, and sustainability.

Financial Oversight & Program Sustainability

Develop and manage program budgets for assigned areas, ensuring alignment with organizational financial goals.
Monitor financial performance of program areas, including revenue-generating initiatives, and implement strategies to improve efficiency and sustainability.
Partner with Finance and Operations to optimize cost structures, staffing models, and revenue strategies.
Apply sound business principles to social enterprise programs to maximize both mission impact and financial performance.

Organizational Partnership & Collaboration & Influence Leadership

Serve as a strategic partner to Regional Directors of Club Operations to strengthen program implementation and member experience while always representing BGCCF internally and externally appropriately.
Lead through influence across club and organizational leadership, ensuring alignment with program standards and expectations.
Collaborate across departments to align program efforts with organizational priorities.

Program Strategy & Integration

Lead the development and evolution of organizational program strategies across key focus areas.
Ensure alignment and integration across program areas to create cohesive member experiences.
Identify opportunities to connect program offerings to increase engagement, retention, and outcomes.
Assess community needs and trends to ensure programs remain relevant and impactful.

Leadership & Organizational Execution

Leads assigned initiatives from planning through implementation, ensuring timely execution and measurable outcomes.
Establishes clear expectations, performance measures, and accountability systems for assigned program areas and initiatives.
Drives execution through influence, coaching, and cross-functional collaboration in a matrixed environment.
Monitors progress toward organizational priorities, identifies barriers, and implements corrective actions to achieve desired outcomes.
Demonstrates ownership, sound judgment, and proactive communication while balancing multiple strategic priorities.