Regional Director of Operations - Hospitality - Hotel Management

Key Skills

• Strong interpersonal and communication skills
• Goal-driven, focusing on operational efficiency, guest happiness, and financial prosperity
• Capable of managing multiple tasks in a dynamic environment
• Exhibits a high degree of integrity and professionalism

Responsibilities

Operational Oversight and Team Management

• Oversee daily operations across all hotel properties to ensure consistency and quality
• Monitor and evaluate performance metrics and key performance indicators (KPIs) for each property
• Attend property revenue and sales meetings to strategize and optimize performance across each property in the portfolio
• Build, mentor, and lead a team of General Managers (GMs) and support staff to enhance operational effectiveness
• Conduct ad-hoc site visits across properties as needed to provide leadership support and operational improvements

Property Development and Opening

• Assist in the ground-up development of new hotel projects, including all phases of development (construction monitoring, pre-opening, opening, and stabilization)
• Lead the opening of new properties as part of a task force, ensuring proper coordination and staff across various departments
• Oversee the training of the team during the pre-opening and opening phase to ensure smooth operations and stabilization during the initial operational period
• Develop opening plans and supervise the implementation of operational procedures for new hotels

Strategic Planning and Financial Oversight

• Collaborate with executive management to establish short- and long-term operational goals aligned with the company’s strategic objectives
• Monitor budgets, financial performance, and operational costs for each property to drive profitability
• Review financial reports and provide actionable recommendations for improvement in operational efficiency

Guest Experience and Quality Assurance

• Ensure high standards of service quality across all properties by implementing and monitoring guest satisfaction programs
• Address guest feedback and complaints promptly, ensuring issues are resolved in a timely and effective manner

Collaboration and Reporting

• Work closely with the corporate team and other departments to align operational efforts with overall business objectives
• Regularly report on operational performance, challenges, and opportunities to senior management

Qualifications

• The ideal candidate should have a minimum of 10+ years of experience in hotel operations, demonstrating proficiency in managing multiple properties with a preference for experience across various brands such as Marriott, Hilton, IHG, Choice, and Wyndham
• Proven track record of leadership abilities, showcasing skills in guiding, mentoring, and developing a team of General Managers and hotel staff effectively
• Strong emphasis on possessing financial acumen, problem-solving skills, and decision-making capabilities, coupled with experience using operational software and property management systems
• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is required, with preference given to candidates holding an MBA or equivalent advanced degree
• Must be willing and able to travel regularly between properties as necessary, with the role being based in Raleigh-Durham and requiring in-office presence throughout the workweek

About Shri Hotels

Shri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 650 hotel rooms, showcasing a versatile selection of select-service properties located throughout North Carolina.

Our portfolio features a diverse range of assets across renowned brands such as Marriott, Hilton, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.