Director of Operations

About the role

This is an exciting leadership opportunity for an experienced operations professional who thrives on building efficient systems, strengthening organizational infrastructure, and supporting mission-driven growth. In this role, you will oversee human resources, finance operations, compliance, and organizational processes while partnering closely with executive leadership. You will play a key role in creating scalable systems, fostering a culture of operational excellence, and ensuring compliance across a multi-state organization. Working cross-functionally, you'll lead strategic initiatives that improve efficiency, enhance employee experience, and support long-term organizational success.

This position is ideal for a collaborative leader who enjoys solving complex challenges, driving continuous improvement, and enabling teams to deliver meaningful impact.

Responsibilities

• Lead the organization's human resources function, overseeing the full employee lifecycle including recruitment support, onboarding, performance management, employee development, benefits administration, payroll coordination, and offboarding.
• Ensure compliance with federal, state, and local employment regulations while managing HR policies, employee records, multi-state registrations, required filings, and staff training programs.
• Oversee organizational operations by developing and improving policies, standard operating procedures, administrative systems, vendor relationships, contracts, and technology platforms.
• Drive operational excellence through workflow optimization, performance reporting, risk management initiatives, insurance renewals, cybersecurity coordination, and AI policy implementation.
• Support financial planning by contributing to annual budgeting, forecasting, expense monitoring, invoice processing, financial documentation, audit preparation, grant reporting, and collaboration with external accounting partners.
• Maintain effective operational systems for document management, internal communications, project coordination, and administrative processes across departments.
• Partner with executive leadership to execute strategic initiatives, monitor organizational performance, and strengthen operational infrastructure that supports sustainable growth.
• Coordinate cross-functional projects, facilitate staff training, support organizational events, and promote a culture of compliance, collaboration, continuous improvement, and operational excellence.

Requirements

• 7-12 years of progressive experience in operations, human resources, nonprofit administration, or organizational management, including leadership responsibilities.
• Significant experience partnering directly with executive leadership to develop and execute operational strategies.
• Strong knowledge of multi-state employment regulations, HR compliance, payroll administration, and state registration requirements.
• Experience working with Professional Employer Organizations (PEOs) and HR information systems; experience with BambooHR is an advantage.
• Solid understanding of nonprofit operations, financial management, budgeting, compliance, and organizational governance.
• Experience managing vendor relationships, contracts, operational policies, and administrative systems.
• Demonstrated ability to oversee financial processes, budgeting, forecasting, audit preparation, and collaboration with accounting partners.
• Experience coordinating IT systems, cybersecurity initiatives, risk management, and organizational compliance programs.
• Proficiency with business tools such as ADP, Google Workspace, Bill.com, Salesforce, Toggl, or similar operational platforms.
• Excellent project management, analytical, organizational, communication, and stakeholder management skills.
• Ability to manage confidential information with discretion while balancing multiple priorities in a fast-paced environment.
• Demonstrated commitment to equity, inclusion, collaboration, and continuous improvement.
• Availability to work standard Eastern Time business hours and travel occasionally for meetings and organizational events.

Benefits

• Competitive salary ranging from $120,000 to $135,000.
• Remote work opportunity within the United States.
• Comprehensive health and employee benefits package.
• Opportunity to work closely with executive leadership and influence organizational strategy.
• Collaborative, mission-driven culture focused on meaningful social impact.
• Professional development and leadership growth opportunities.
• Exposure to cross-functional strategic initiatives and organizational transformation.
• Flexible and supportive work environment that values innovation, operational excellence, and continuous learning.
• Opportunity to shape organizational systems, compliance programs, and long-term operational success.