Regional Director of Community Operations

Position Summary

A Regional Director of Community Management serves as the Chief Operations Officer of the communities within the region. The Regional Director oversees all aspects of the HOA, Golf, and Amenity operations including relationships between the Community and its members, guests, residents, and employees. Works directly with Community Board of Directors, ICON Leadership, Finance/Budget Team, Vendors to provide the unparalleled service, accountability and the ultimate club experience for our residents.

Essential Job Functions

• Delivers and promotes prompt, courteous, and genuine service to all residents, members, guests, and employees.
• Motivates, directs, and assists department heads, managers, and front line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with ICON practices and policies.
• Ensures that goals and objectives of the HOA and Amenities are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
• Captures and protects the HOA and Amenities assets, including facilities.
• Builds and nurtures professional relationships between the Community, the Team Members and the Company.
• Assists in directing and coordinating the activities of contracted vendors and evaluates their performance.
• Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors.
• Investigate complaints, disturbances and violations and resolve problems following rules and regulations.
• Inspects grounds, facilities, and equipment to determine necessity of repairs or updates.
• Solicits and analyzes bids from contractors for repairs.
• Aids in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs as well as all related Association dues.
• Purchase supplies as needed.
• Aid in the selection of vendors and management of contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Aid in the preparation of detailed budgets and financial reports for properties.
• Converse regularly with community association members to ensure their needs are being met.
• Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provide leadership to Team.
• Aid in covering for CAM/Club Manager positions that may be open or when out of office.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Please speak to your supervisor if you feel that you require an accommodation.
• Education/Certificates/Licenses/Training: Community Association Manager (CAM) License required High School Diploma required Bachelor’s Degree preferred. PGA Member preferred but not required Must obtain any required local and state licenses or certifications.
• Experience/Background/Knowledge: Previous management experience in association operations required. A minimum of ten years of professional experience is preferred. Proven leadership experience is mandatory.
• Skills: Ability to communicate effectively with managers, guests and employees in one-on-one and small group situations in a fast paced environment. Ability to create and disseminate written correspondence. Ability to delegate responsibilities. Ability to motivate, develop and manage a team. Must be computer literate. Must be able to perform math computations essential for budgeting and cost analysis purposes.
• Physical Requirements: While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. At times, may be required to operate a motor vehicle.