Regional Director of Business Development

Responsibilities

• Cookbook the day-to-day business development operations, overseeing the execution of business development initiatives.
• Manage Customer Relationship Management (CRM) and CRM activities for the business development team.
• Assist the Director of Patient Services in setting organizational patient volume projections and resource allocations.
• Monitor and adjust resource allocations based on budgetary constraints.
• Develop and implement a comprehensive marketing plan to meet budgetary patient volume projections.
• Build and maintain positive relationships with current and potential referral and payer sources.
• Recruit, select, orient, and support the business development team.
• Enhance community, customer, payer, and patient perceptions of the organization.
• Support the Director of Patient Services in strategic planning, including service line identification and customer needs assessment.
• Maintain up-to-date knowledge of markets, including government agencies, major payer groups, key referral sources, and competitor strategies.
• Identify and recommend new service opportunities and changes to existing services.
• Collaborate with community coordinators to build and maintain strong relationships with key consumers and identify new opportunities.
• Report on the cost-effectiveness of business development efforts and contribute to strategic plans.
• Forecast requirements and prepare an annual budget, working closely with Chief Officers and Executive Directors.
• Implement and enforce production, productivity, quality, and customer-service standards.
• Resolve problems and identify trends within the business development process.
• Develop and expand the customer base by counseling community coordinators on building rapport and identifying new opportunities.

Requirements/Qualifications

• Bachelor's degree in Marketing, Business Administration, or healthcare-related field.
• At least 1 to 3 years of experience in health care business development management, preferably in hospice care operations.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Proven ability to deal tactfully with customers and the community.
• Knowledge of corporate business management.
• Excellent communication, negotiation, and public relations skills.
• Autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
• Ability to pass a DHS background study.
• Prior master’s degree is preferred.