Regional Director, Multifamily Facilities - West Region

About the role

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Regional Director, Multifamily Facilities - West Region to join our dynamic team. The salary range for this position is $120,000 to $130,000, depending on experience.

Responsibilities

• Coordinate technical training seminars for service associates and monitor training program completion rates for required courses.
• Develop and maintain emergency action procedures for the properties.
• Hire and train new staff and develop staff to maximize potential including broad level development plans for Service Managers.
• Manage schedules for maintenance personnel to ensure proper coverage of portfolio and timely resolution of work orders.
• Supervise direct reporting staff in accordance with overall company policy.
• Maintain staff performance including performance reviews and address performance problems through corrective action and dismissal.
• Afford assistance to direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
• Create a leadership style that creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
• Comply with all Company policies and procedures related to employment.
• Afford assistance to corporate team with monitoring and allocating Turnover, CapEx Funds, and R&M Budgets.
• Manage and negotiate vendor contracts, contractor’s schedules and work completed inspections for assigned communities.
• Ensure that current and future maintenance and repair projects do not exceed approved budgeted expenses.
• Conduct inspections on Turns, Pool, Curb Appeal, Shop, Landscaping/grounds, amenities, Turn Process, Review Shops, Safety Inspection, and safety compliance to ensure that they reflect and represent the high quality of the community.
• Ensure preventive maintenance programs are reviewed and related work completed.
• Monitor and set time and quality standards for service request and apartment turns.
• Identify resources and keep informed of local, state, and municipal building requirements and landlord tenant affairs relating to R&M and Capital Investments.
• Lead unit punch acceptance and partner with property managers, development, and construction to address issues quickly and effectively.
• Perform other duties as assigned or as necessary.

Qualifications

• Knowledge of organizational and community policies and procedures, ability to apply these to solve company issues.
• Demonstrated understanding of overall property service management.
• Proactive prioritization of needs and effective resource management.
• Strong personnel management skills and knowledge of fiscal management.
• Ability to identify and provide one-on-one training as needed.
• Ensures that minimum training requirements are met for all service teams in the area.
• Mentors and coaches the area Service Managers.
• Ability to motivate, develop, and direct people as they work, identifying the best people for the job.
• Ability to apply and teach the principles and practices of work leadership and management.
• Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
• Strong working knowledge of Microsoft Office.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
• Supervisory Responsibilities: Service Managers, Service Technicians, Groundskeepers, Porters, Painters, Pool Attendants, Housekeepers, Make-Ready Technicians.

Skills

• Knowledge of organizational and community policies and procedures, ability to apply these to solve company issues.
• Demonstrated understanding of overall property service management.
• Proactive prioritization of needs and effective resource management.
• Strong personnel management skills and knowledge of fiscal management.
• Ability to identify and provide one-on-one training as needed.
• Ensures that minimum training requirements are met for all service teams in the area.
• Mentors and coaches the area Service Managers.
• Ability to motivate, develop, and direct people as they work, identifying the best people for the job.
• Ability to apply and teach the principles and practices of work leadership and management.
• Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
• Strong working knowledge of Microsoft Office.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Benefits

The company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is an Equal Opportunity Employer (EOE) and seeks to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives.

Pay

$120,000 to $130,000, depending on experience.

Schedule

N/A