Regional Director

REGIONAL DIRECTOR

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Oversees and directs the financial and operational performance of multiple apartment communities within an assigned region.
• Provides regional oversight for a portfolio typically ranging from 5-7 assets and / or 1,500–3,000+ units.
• Reviews weekly traffic, rental activity, occupancy, delinquency, and other KPI reports for each community to provide strategic direction as needed.
• Conducts routine on-site inspections of communities, paying particular attention to curb appeal standards, amenities, leasing tour path, building and grounds maintenance, safety and liability concerns, and other operational standards as defined by the company.
• Safeguards communities meeting financial goals by displaying fiduciary responsibility in decision making and collaborating with Accounting and Operations team(s) on monthly variance reporting and quarterly cash projections.
• Collaborates with executive team to provide recommendations for market rate changes and renewal strategies based on existing economic conditions, budgetary considerations, occupancy trends, and competitive analysis or leasing territories.
• Aids in the design and implementation of community-specific marketing plans to increase occupancy and improve resident retention.
• Reviews major purchases and follows proper procurement processes for capital expenditures and annual service contracts.
• Collaborates with on-site leadership to prepare annual operating budgets and capital improvement plans.
• Directly supervises and performs performance oversight for Executive Directors and other on-site leaders.
• Partners with HR and on-site leaders to approve staffing plans up to and including hiring, training, disciplinary action, and termination when necessary.
• Collaborates with support departments to investigate significant incidents (property damage, compliance issues, complaints, injuries, etc.) and ensures proper documentation and follow through.
• Maintains open lines of communication with executive leadership to ensure they are kept informed of operational performance, challenges, and strategic initiatives.
• Travels regularly throughout assigned region to monitor performance, provide leadership support, and ensure operational excellence.
• Performs additional duties as assigned by executive leadership and the company.

KNOWLEDGE, SKILL AND ABILITIES

• Minimum 5 years Regional / Portfolio Manager experience required.
• Lease Up / Acquisition / Disposition / Reposition experience preferred.
• Displays exceptional written and verbal communication skills.
• Communicates with a variety of audiences such as owners, lenders, legislators, executives, clients, customers, and employees in a clear and effective manner.
• Establishes and maintains effective working relationships with co-workers, direct reports, and superiors.
• Applies sound decision-making.
• Creatively problem solves and adapts, often with little guidance or direction.
• Demonstrates a “can-do” attitude.
• Reads and interprets various industry documents and applies critical thinking to information obtained.
• Resolves complex administrative problems independently and performs tasks that are diverse and advanced.
• Maintains highest level of integrity, discretion, and possesses the ability to constantly maintain confidentiality with all situations, communications, and documents.
• Possesses strong computer knowledge and extensive use of Microsoft Office Suite of products and Mac OS.
• Dresses in a professional manner and appropriately represents the company in and outside of the workplace.
• Must have a valid Driver’s License.
• Bilingual (English / Spanish) preferred.

PHYSICAL DEMANDS

• Continually required to: Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard office duties.
• Occasionally lift and/or move up to 40 lbs.
• Frequently use common office equipment, telephone, computer, keyboard, mouse, copier/scanner, and variety of different technology applications on a desktop or laptop.
• Must have a valid Driver’s License and ability to travel.

POSITION SPECIFICS & BENEFITS

• Full-time position.
• Some flexibility required.
• 96 hours PTO accrued each year for first two years of service.
• 136 hours of PTO each year after two years and above.
• 176 hours of PTO accrued each year after 7 years of service.
• Health/Dental/Vision/Life Insurance available after 30-day waiting period.
• 401k option with 3% Employer Contribution.
• Clear background required.
• 90-day probationary period.

DISCLAIMER

The Mahaffey Apartment Company, The Carlton, and Carlton Arms Properties are Equal Opportunity Employers. In compliance with the Americans with Disabilities Act, The Mahaffey Apartment Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities of the Regional Director position at any time.