Regional Director

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

About the role

Under the direct supervision of the Access and Eligibility Services (AES), Director of State and Regional Operations, the Regional Director performs advanced (senior-level) managerial work providing direction and guidance in strategic operations, organizing, implementing, and directing the overall regional operations for Eligibility Services (ES) Field Operations Texas Works programs. Ensures the strategic vision and goals of the agency are met through proactive strategic leadership, direction, and planning. Makes presentations, provides information to the Health and Human Services, state and federal agencies, and other organizations regarding ES programs and services. Directly supervises program managers and numerous support staff.

Manages Texas Works eligibility programs to achieve program goals and objectives for the region and agency. Ensures execution of the Executive Commissioner's goals and compliance with regulations and Health and Human Services (HHS) standards. Coordinates support services with the Director for Regional Administrative Services (RAS), including purchasing, budget, records management, and business services. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. This position may require up to 40% travel.

Responsibilities

• Provides overall vision, leadership, and strategic direction for the region.
• Directs and assesses the evaluation of Eligibility Operations to ensure performance standards are met and implements or recommends improvements.
• Develops, implements, and monitors strategic plans for improving operations and resolving ongoing problems or issues.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals.
• Prepares management reports, analyzes information to keep management informed, and responds to issues.
• Maintains effective communication with clients, regional or state office staff, community leaders, or public officials.
• Submits and negotiates funding requests and monitors expenditures to conduct program operations within budget allocations.

Requirements

• High School diploma or GED equivalent is required.
• Graduation from accredited four-year college or university with a degree in Public Administration, Social Work, Psychology, Human Services, or Business Management, preferred.
• A minimum of five (5) years’ experience in managing a SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), or Cash Assistance program/unit.
• Current experience, within two (2) years, managing eligibility programs at the Program Manager level or higher with business units in multiple locations, preferred.
• Experience using software applications such as Excel, other statistical software, Word, Access, HHSAS, and other financial applications to monitor, analyze, and track program performance.
• Experience in managing personnel and dealing with conflict resolution.
• Experience in handling multiple assignments/projects with competing deadlines.
• Experience reviewing, analyzing, and investigating various activities or operations, making recommendations, and preparing reports.
• Experience developing and evaluating policies and procedures.
• Willingness to work beyond normal work hours of 8:00 AM – 5:00 PM.
• Willingness to travel.

Skills

• Knowledge of local, state, and federal laws and regulations relevant to Access and Eligibility Services (AES) and Eligibility Operations (EO) program areas.
• Knowledge of principles and practices of public administration and management.
• Skill in managing program activities, strategic planning, and executing and evaluating complex programs, rules, regulations, policies, and procedures.
• Skill in managing multiple and competing priorities, problem-solving, and management of department resources.
• Leadership, communication, and public speaking skills.
• Ability to work collaboratively and cooperatively with diverse groups.
• Ability to establish goals and objectives, devise solutions to administrative problems, and testify at hearings.
• Ability to plan, delegate assignments, and/or supervise the work of others.
• Ability to develop, implement, communicate, and lead an organizational vision which integrates key state and program goals, priorities, values, and other factors.
• Ability to promote and support creative thinking.
• Ability to explain, advocate, express facts and ideas, and negotiate with individuals and groups, internally and externally.
• Ability to build, establish, and maintain effective working relationships and coalitions.
• Ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies.

Benefits

Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, and numerous opportunities for career advancement. Explore more details on the Benefits of Working at HHS webpage.

Pay

Salary Range: $7,716.66 - $13,051.00 per month.

Schedule

• Full-time, regular position.
• Day shift.
• Eligible for telework.
• Normal hours of operation are Monday-Friday, 8:00 AM to 5:00 PM. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.