Regional Director

About the Role

As a Regional Director, you’ll strategically manage client relationships by providing key business insights and expertise on all client situations to drive loyalty, profitability, and long-term client retention. This role oversees and fosters an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services with a focus on exceptional customer service. This is a hybrid opportunity based at our Chicago corporate office.

Responsibilities

• Work alongside the leadership team to devise client relationship management plans and relationship-building activities based on the classification and importance of each client.
• Execute relationship management activities to identify client issues and opportunities, developing detailed action plans to improve property and client relationships, with special attention on high-risk accounts.
• Model company culture, values, and brand promise to foster and strengthen client relationships.
• Act as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.
• Build strong relationships with board members by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency.
• Understand and influence the financial and operational goals and objectives for each client, including developer transition, capital improvement projects, financial challenges, and board goals.
• Maintain growth and profitability of each account through the addition of new products and services based on client needs and pricing.
• Manage FirstService client contracts and obtain timely renewals.
• Attract, develop, and retain a diverse team of managers capable of meeting the property management needs of each client.
• Support the onboarding of new community managers and provide ongoing training, coaching, and career development opportunities.
• Influence and mentor community managers and their teams, emphasizing professionalism, a positive attitude, and a strong work ethic.
• Hold self and managers accountable for completing property management tasks in alignment with standard operating procedures, owning issues, and solving problems collaboratively.
• Comply with the Illinois Condo Act and FirstService Residential policies, ensuring adherence to all codes and regulatory requirements for the property.
• Ensure due diligence for the protection of clients’ funds, property, and assets against reasonably foreseeable contingencies or losses.
• Maintain service excellence in all interactions with residents, vendors, staff, and colleagues, with knowledge and enforcement of Community Governing Documents.

Requirements

• Active Community Association Manager license in the state of Illinois.
• 5 to 7 years of progressive experience in property management or a relevant field.
• Understanding of physical building management, Condominium law, financial planning, and laws affecting property management.
• Ability to work effectively with coworkers, clients, and others by sharing ideas constructively and addressing problems collaboratively.
• Budgetary knowledge and control for executing community programs and related cost-shared activities.
• High energy, adaptability, and ability to multi-task and prioritize projects.
• Ability to work with sensitive and/or confidential information.
• Superior oral and written communication skills.
• Community management experience or equivalent professional experience in a related field strongly preferred.

Supervisory Responsibilities

• Supervise management office and gatehouse staff members.

Benefits

• Choice of multiple medical plans, dental, and vision insurance.
• Life insurance, short-term and long-term disability coverage.
• Company-paid life insurance and employee assistance program benefits.
• Legal, identity theft, and pet insurance options.
• Paid time off and paid holidays.
• Tuition reimbursement.
• 401(k) with company match.

Pay

$115,000 - $130,000 per year.