Regional Director

About the role

Supports and drives operational excellence in the Company’s core strategies; manage, oversee and coordinate all aspects of designated field operation activities including, but not limited to: administrative and operations planning and client satisfaction while remaining within budget.

Responsibilities

• Enforce company policies, make recommendations on improvements to existing policies, standards, and procedures to safeguard the company.
• Provide leadership of region operations including vulnerability mitigation, incident response, and risk assessments.
• Ensure all day-to-day operations are operating within the procedures set forth by the company. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations and administrative responsibilities.
• Serve as escalation point to client/employee inquiries, concerns, and/or complaints.
• Prevent future issues by examining all past situations and maintaining a proactive thought process.
• Implements operational strategies that improve execution and provide additional value to customers in a cost-effective manner.
• Always focus on more cost-effective ways to provide a higher level of service to our clients/employees.
• Proactively communicates with and seeks feedback from customers; seeks to continuously improve customer satisfaction.
• Meets with customers on a regular basis to ensure all needs are being met.
• Drives collaboration between regions and ensures best practices are shared across locations.
• Leads and assists with continuous growth, through innovative solutions provided to your direct supervisors.
• Supervises your direct reports (typically Area Manager, Account Managers, Assistant Account Managers, Recruiting Assistant [split report with Director of Talent Acquisition] and Line Level Staff) in a manner that maintains morale, skills proficiency and productivity.
• Maintain the proper image and generate positive public relations by resolving issues, concerns, and complaints pertaining to service your assigned markets.
• Assist the Account Managers event information to provide staffing recommendations and estimates prior to events.
• Assist with the development, implementation and management of facilities best practices for security and fan conduct.
• Make immediate decisions and communicate with security staff in emergency situations.
• Adhere to budget(s) set forth including, but not limited to; overtime percentages, labor percentages, profit rate, open post rate, revenue within region, collection of outstanding invoices etc.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Minimum of five (5) years of crowd management experience at a sports/entertainment venue, with an emphasis in business management
• Experience managing multiple branch office locations including a focus on financial performance
• Background in a fast paced, ever changing business environment
• Experience growing a business at a rapid pace to become a market leader

Requirements

• While performing the duties of this job, it is required to frequently sit, stand, walk, talk or hear.
• Required to stand or walk for extended periods of time (up to 12 hours).
• On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders.
• Position may also require work in confined spaces and exposure to different types of outdoor weather conditions.
• Must occasionally lift, push, or pull up to 45 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.