Regional Dental Operations Manager

Job Summary

The Regional Dental Manager oversees the management and business operations of clinics within the designated region. This role ensures that organizational goals and objectives, including strategic planning initiatives, are achieved. The Regional Dental Manager supervises and directs clinic staff; conducts performance appraisals; and fosters a positive working environment for all team members.

Duties and Responsibilities

• Monitors providers’ schedules and tracks patient no-shows to facilitate improved patient access and accommodate walk-in appointments.
• Reviews and analyzes patient processes to address any downward trends in patient visits.
• Directs, supervises, and coordinates all activities within the clinic, including systems, accounting, material management, human resources, data processing, and maintenance functions.
• Promotes the delivery of cost-effective, high-quality health care services for patients.
• Collaborates with medical and administrative staff to ensure adherence to standards and regulatory requirements.
• Reviews operational problems and policies, and recommends solutions and changes to Administration as needed.
• Participates in the development and implementation of long-range plans and budgets, making recommendations based on knowledge of policies, costs, and operating procedures.
• Demonstrates initiative through clinic improvements, creative ideas, and the accomplishment of goals identified during the Annual Strategic Planning Retreat.
• Recommends improvements to facilities, including construction, renovations, and equipment purchases.
• Solves issues related to staffing, equipment, and supplies within the facility.
• Promotes clinic utilization by marketing services through public and community activities.
• Provides timely and detailed communication regarding clinic activities, accomplishments, corrective action plans, and outcomes.
• Makes recommendations for budgeting, program development, and community relations.
• Monitors monthly accounts receivable reports and collections to reinforce fiscal goals.
• Collects and reports monthly data for fiscal, statistical, and planning purposes.
• Maintains professional affiliations and pursues ongoing professional development to stay current with trends in health care administration.
• Represents the clinic at public and professional meetings.
• Maintains liaison with all levels of administration, physicians, advanced practitioners, and external agencies to enhance business practices.

Budgeting

• Maintains professional affiliations and pursues ongoing professional development to stay current with trends in health care administration.
• Represents the clinic at public and professional meetings.
• Maintains liaison with all levels of administration, physicians, advanced practitioners, and external agencies to enhance business practices.
• Maintains professional affiliations and pursues ongoing professional development to stay current with trends in health care administration.
• Represents the clinic at public and professional meetings.
• Maintains liaison with all levels of administration, physicians, advanced practitioners, and external agencies to enhance business practices.

Supervision

• Trains and orients staff at the department level, assigns daily work, monitors productive performance, and ensures efficient operations.
• Participates in personnel functions such as hiring, performance appraisals, promotions, transfers, and vacation scheduling.
• Ensures distribution, education, and implementation of business policies, personnel policies, and the Quality Improvement (QI) manual.
• Recommends revisions to job descriptions to the HR department as roles and responsibilities evolve.
• Measures daily performance and outcomes, provides timely individual feedback, and continues ongoing monitoring.
• Conducts daily huddles to promote effective communication, problem resolution, and workflow planning.

Performance Improvement, Accreditation, Compliance, and HIPAA

• Understands and monitors clinic processes to ensure positive outcomes in all areas, including Performance Improvement, Accreditation, compliance with the AAPHC Compliance Plan, and HIPAA regulations.
• Implements corrective action plans as needed.
• Conducts management audits to evaluate areas for potential improvement, making corrections as necessary and reporting results to the COO and/or DOO.
• Collaborates closely with the Lab Manager regarding daily operations and helps resolve issues as needed.

General Administration

• Maintains professional affiliations and pursues ongoing professional development to stay current with trends in health care administration.
• Represents the clinic at public and professional meetings.
• Maintains liaison with all levels of administration, physicians, advanced practitioners, and external agencies to enhance business practices.

Knowledge, Skills, and Abilities

• Knowledge of organizational policies, procedures, and systems, including computer systems and applications, as well as reimbursement regulations and requirements.
• Skills in planning, organizing, delegating, supervising, gathering and interpreting data, monitoring quality control standards, and exercising initiative, judgment, problem-solving, and decision-making.
• Awareness of budgeting, program development, and community relations.
• The ability to develop effective relationships with staff, clients, and the public is essential.

Education and Experience Requirements

• A bachelor’s degree in Business, or Health Care Administration is required.
• A Master’s is preferred, relevant experience may be considered in lieu of educational requirements.
• A minimum of five years of progressively responsible health care management experience is preferred.
• Prior management experience in a clinic or ambulatory diagnostic center is desirable.

Physical Demands and Working Conditions

• Frequent mobility and/or sitting for extended periods.
• Some bending and stooping are necessary.
• Occasional lifting of up to 50 pounds (such as boxes of paper) is required.
• Manual dexterity is necessary to operate a keyboard, calculator, photocopy machine, and other office equipment.
• Eyesight should be correctable to 20/20 to read numbers, policies, and computer terminals.
• Normal hearing is required for telephone use.
• The position may involve occasional high-stress situations, including interactions with angry or potentially violent individuals.
• The work environment is typical of an office setting, with occasional evening or weekend work required.

Job Relationships

The Regional Dental Manager is supervised by the COO and/or DOO and works closely with the management team regarding daily coordination of services and problem-solving. Employees supervised by this position include Business Office Staff, Nursing Staff, and Operational Managers within the Region.