Regional Credit Manager - East Coast

About the role

The company is seeking a motivated and customer-focused Regional Collections Specialist to support business customers throughout the Eastern United States. This position combines high-volume business-to-business collections activity with credit analysis responsibilities.

Responsibilities

• Make a minimum of 50 outbound collection calls per day to business customers.
• Manage customer accounts and work to reduce aging receivables and outstanding balances.
• Review and analyze customer creditworthiness and establish appropriate credit limits.
• Evaluate credit applications and assist with onboarding new customer accounts.
• Read and interpret credit reports, including Experian business credit reports.
• Negotiate payment arrangements and resolve delinquent account balances.
• Research and resolve customer disputes while identifying root causes and corrective actions.
• Maintain account activity and document collection efforts thoroughly and accurately.
• Partner with Sales and internal stakeholders to resolve account issues and customer concerns.
• Review collection trends and recommend improvements to processes and procedures.
• Support departmental initiatives, reporting, and cross-functional projects as needed.
• Deliver a high level of customer service while balancing collection objectives and risk management responsibilities.

Requirements

• Minimum of 4 years of experience in B2B collections, credit, or accounts receivable.
• Prior experience in a high-volume call environment preferred.
• Ability to interpret and analyze Experian or similar commercial credit reports.
• Strong understanding of credit limits, payment terms, and credit risk evaluation.
• Excellent verbal communication and negotiation skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to work independently in a fully remote environment with minimal supervision.
• Strong analytical and problem-solving capabilities.

Qualifications

• Associate degree required; Bachelor's degree in Accounting, Finance, or Business preferred.

Skills

• Outbound communication
• Problem-solving
• Customer service

Benefits

• Comprehensive benefits package including medical, dental, vision, and retirement plans.
• Opportunity to work with a large portfolio of commercial accounts and develop credit expertise.
• Join a collaborative team that values accountability, customer service, and results.