Regional Credit Manager
ASR Group · Baltimore, MD · 3 wk ago
SalesFull-time
Risk Analysis
- Maintain the organization of permanent digital credit files for each individual customer and administer and manage the client credit database.
- Establish and maintain database of customer audited financial statements including notification alerts that new audited financials should be available.
- For those clients who will not allow release of audited financials, coordinate or negotiate with client for alternative methods to obtain financial information such as conference calls or on-site reviews.
- Prepare scheduled credit line reviews of all existing accounts and assign next credit review dates.
- Obtain trade and bank references for new and existing customers and emergency requests.
- Seek alternate credit security options (Guarantees, Standby LC’s, UCC filings, etc.) that meet a customer’s business needs while protecting our accounts receivable asset.
- Provide credit management with a dynamic perspective of issues affecting the successful execution of our risk analysis process and goals.
Order to Cash Process Oversight
- Serve as primary Finance oversight for all customer related transactions including invoicing, payments, collections, unauthorized deductions, overages, shortages, returns and any credit and debit memos.
- In coordination with the Supervisor, Corporate Collections, ensure timely payment of all customer invoices by co-supervising the daily collection activity of assigned Collection Analyst and provide guidance that will enhance their collection techniques and problem resolution skill set and scope.
- Take a lead role in the escalation of collection issues to customer management and sales management as they arise.
- Refer issues 60 or more days past due to Corporate Credit Manager.
- Review blocked orders report throughout the business day to evaluate whether they can be released or need to be held based on the circumstances.
- Obtain Director, Finance’s approval for all order holds.
- Advise customers and internal business partners on blocked order resolutions and implement strategies to prevent future occurrences.
- Maintain 24/7 availability for review of all rush or emergency orders.
- Diplomatically diffuse difficult order hold issues with customer’s management and ASR/DFI/Redpath sales management.
- Review Credit Limit Trends Report to identify potential need for credit line increases.
- Actively promote customer conversion to electronic “order to cash” processing including EFT payments, EDI invoicing, etc. to reduce costs and improve cash flow.
Customer Relationships
- Maintain positive and diplomatic relations with all levels in our customer's organization.
- Collaborate with customers, sales managers and internal revenue cycle business partners to determine issues impacting transactions and/or relationships with our accounts.
- Listen, capture, and communicate as necessary the customer’s perspective on relevant issues.
Reporting
- In coordination with the Supervisor, Corporate Collections, review weekly past due reports and HighRadius work lists to coach and provide guidance to Collection Analysts.
- Gather collection input and report to management on action steps in progress to resolve unpaid invoice issues and steps underway to drive late paying customers to terms adherence.
- Develop and prepare accounts receivable reporting required by senior management.
- Utilize reporting to identify trends that point to revenue cycle issues that require improvement.
- Share knowledge and get buy-in on individual customer and business issues with other internal business managers.
System Maintenance and Enhancements
- Maintain accurate customer information in SAP and HighRadius tool.
- Communicate set-up and change information to the proper individuals.
- Continuously strengthen and leverage SAP and HighRadius system knowledge towards accomplishing our corporate A/R goals.
- Maximize utilization of SAP functionality related to credit management and drive the business towards 'touchless' electronic transactional processing and other transactional efficiencies and cost reductions.
- Actively investigate, embrace and utilize new AI process enhancements and tools adopted by the company and Credit Department.
Process Development
- Recommend and participate in system testing, development, policy clarification, and process and procedure upgrades both as required by credit management and the Director of Finance.
- Continuously consider and recommend process improvements that will enhance customer relationships and cost savings to our organization.
Supervisory Responsibility
- Co-supervises one Collection Analyst.
Core Competencies
- Analytical Thinking & Decision Making
- Business & Financial Acumen
- Effective Communication
- Customer Orientation
- Establishes Trust
- Problem-Solving
- Results Orientation & Accountability
- Teamwork & Collaboration
- Individual Contributor Adaptability/Flexibility
- Continuous Improvement
- Self-Development
- Manager (of People And/or Function) Change Management
- Develops Others
- Strategic Mindset