Regional Client Management Leader, West

About the role

The Client Management, Market Leader (West) will drive profitable growth, achieve persistency goals, and manage renewal targets within Guardian’s Select Markets. This role reports to the Head of Client Management within a particular region.

Responsibilities

• Lead and develop a team of Client Manager Associates in an assigned region.
  • This includes overseeing daily activities, monitoring and managing business and transaction volumes to increase persistency/retention/profit.
• Drive consistent, efficient, and effective process and workflow activities within assigned region while maintaining a customer experience environment that directly supports driving increased revenue through great customer experience, re-enrollment, add-issues, and retention.
• Partner and work in conjunction with Regional Sales and Service Leadership.
• Ensure effective performance management. Engage the team by providing business updates and organization’s objectives, while maintaining an environment of trust.
• Work in a matrix environment, facilitating change, defining, and monitoring metrics and effectively communicating, coaching, and executing.
• Develop and manage talent through effective development planning and performance management. Align goals, monitor performance and metrics and ensure effective staffing models are in place.
• Champion and support the team with change communication and training needs.
• Maintain expense control to meet assigned budget and support operational cost-containment goals. Continuously seek more efficient, less costly ways to manage the business.
• Support the general wellbeing of the broker and client relationship for the development and growth of Guardian sales and client retention.

Requirements

• A proven leader who inspires others and is focused on driving human achievement.
• You understand both sales and client management and the Group Benefits business, including products, the service model and distribution dynamics.
• You are an excellent communicator who can make complicated concepts easy to understand.
• You are action-oriented and focused on continuous improvement.
• You are customer focused and can drive change.

Qualifications

• Four-year college degree or equivalent work experience required.
• Five to ten years of Field Sales or Client Management experience, preferably within Group Benefits.
• You have understanding of sales and service environment and activities.
• You have demonstrated ability to influence leaders, establish and maintain collaborative partnerships and provide thought leadership.
• You have demonstrated ability to operate independently but collaborate with peers to drive a consistent experience.
• You have excellent analytical, conceptual, and communication skills.

Skills

• Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.

Benefits

Our Promise at Guardian: You’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.