Regional Chief Operating Officer - Central Region

This role is responsible for the oversight and implementation of the annual operating plan to drive key performance indicators and outcomes across an assigned geographic region within Jefferson Health. May also have operations responsibility for a single site.

Responsibilities

• Supervises the VP or Director of Operations at each facility in the region, removes barriers to execution, escalates key decisions to senior leaders, and provides resources to enable service delivery.
• Oversees the annual operating plan and implements project plans with multidisciplinary teams to achieve key performance indicators (KPIs), Operational Improvement (OI) initiatives, and Transformational Initiatives (TIs) within the assigned market. Cascades KPIs and goals to medical leaders, managers, and frontline staff to enable alignment. Applies change management techniques to achieve results.
• Ensures the region has policies and procedures relevant to clinical operations in accordance with Joint Commission and Department of Health requirements. Applies standardized Enterprise policies as applicable to ensure standardization. Communicates new policies or policy revisions to key personnel.
• Leads the workforce planning process and deploys systems and processes to align staffing with the budget, volumes, productivity, and patient acuity. Uses benchmarking tools to monitor staffing and manages staffing levels to the appropriate Enterprise labor productivity policies. Approves new position requests, including physicians and advanced practice providers, following financial review.
• Ensures the organizational vision, values, goals, and objectives are transformed into daily operations resulting in an excellent quality, efficient, effective, caring, and respectful environment.
• Works collaboratively with the medical staff, nursing leadership, and clinical/financial/operational leaders to deliver cost-effective, high-quality clinical services and outcomes in partnership with affiliate organizations and providers that optimize the delivery of patient care.

Requirements

• Master’s Degree
• 5 years managerial experience in business or healthcare administration to include demonstration of advanced knowledge and application of management skills, medical staff relations, financial management, business development, and clinical department operations.

Skills

• Demonstrating business acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
• Knowing my Organization: Demonstrates an understanding of the organization and its product/service offering and leverages organizational values in how work is accomplished.
• Managing stakeholders: Builds relationships and takes account of the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.
• Providing Leadership: Makes decisions and takes responsibility; directs and leads others, coordinating activities; provides encouragement and inspiration to help others succeed.
• Driving success: Takes action, initiates activity, and seizes opportunities for new business; pursues goals with persistence and achieves outstanding results.
• Leading change: Initiates, influences, and drives organizational changes and business transformation.
• Structuring Tasks: Plans work and sets clear priorities; upholds ethical standards and fulfills commitments while maintaining high levels of work output.
• Processing Details: Ensures projects are completed on time by keeping work on schedule; works on tasks thoroughly and produces high-quality work; follows rules and established processes, minimizing risks.

Physical Demands

• Lift and carry 25 lbs.
• Frequent sitting/standing
• Frequent keyboard use
• Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting, and performing CPR.

Schedule

Workday Day (United States of America)

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including:

• Medical (including prescription), supplemental insurance, dental, and vision
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, which provide colleagues with access to group rates on insurance and discounts

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.