Regional Branch Manager - Albuquerque Metro Area

Duties/Responsibilities

• Directs, coaches, and develops Branch Managers and branch leadership teams within an assigned region.
• Provides oversight and accountability for branch performance, including Member experience (service), sales production, operational efficiency, employee development, and financial results.
• Ensures consistency in service delivery, operational practices, and execution of Credit Union initiatives across all assigned branch locations.
• Partners with Branch Managers to establish performance goals, monitor results, and implement action plans to achieve desired outcomes.
• Conducts regular branch visits to both evaluate and devise plans for elevating branch operations, employee engagement, Member experience, facility needs, and compliance with Credit Union standards.
• Reviews and analyzes branch performance metrics, identifying trends and opportunities for improvement.
• Counsels Branch Managers on leadership effectiveness, employee development, succession planning, performance management, and conflict resolution.
• Oversees employee performance management processes, including performance evaluations, coaching, corrective actions, and recognition programs.
• Collaborates with internal departments to ensure branches receive the support, resources, training, and communication necessary for success.
• Supports and drives organizational initiatives, strategic objectives, sales campaigns, and operational changes throughout assigned branches.
• Ensures compliance with all Credit Union policies, procedures, and applicable federal and state regulations.
• Maintains compliance with branch audit findings, operational risks, and compliance concerns, ensuring timely resolution and corrective action.
• Reviews Member feedback and service metrics, partnering with Branch Managers to improve Member satisfaction and loyalty.
• Aids in budget planning, resource allocation, staffing strategies, and workforce planning for assigned branches.
• Represents the Credit Union in community, business, and networking events to promote organizational growth and visibility.
• Attends all training related to new products, services, systems, and organizational initiatives.

Required Knowledge/Skills/Abilities

• Expert knowledge in financial services, products, and operations within a retail/branch environment.
• Demonstrated leadership ability with a proven track record of developing leaders and building high-performing teams.
• Strong understanding of credit union branch operations.
• Ability to analyze operational and financial data and develop effective strategies for improvement.
• Excellent coaching, mentoring, and employee development skills.
• Strong business acumen and decision-making capabilities.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to effectively manage multiple priorities across several locations.
• Strong organizational skills and attention to detail.
• Ability to resolve complex employee and Member situations professionally and effectively.
• Advanced proficiency with Microsoft Office Suite and applicable business systems.
• Ability to foster collaboration and maintain strong working relationships across departments.
• Excellent patience, tact, enthusiasm and positive attitude toward the members and general public.
• Demonstrated ability to de-escalate difficult situations while creating the best possible Member experience.
• Travel more than 50% of the time.

Education/Experience

• Education or experience equivalent to a Bachelor's degree in Business Administration or related field.
• 7+ years' progressively responsible experience in a retail branch environment.
• 3 or more years of supervisory experience, including supervision of multiple managers/teams.

General Company Requirements

• Must be capable to execute all terms and conditions set forth in the Employee Handbook.
• Work in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adhere to policy on Drug Free Workplace.
• Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Some standing, walking, kneeling, stooping, bending and lifting.
• Must be able to lift up to fifteen (15) pounds at times.
• Must be able to access and navigate credit union facilities.

State Employees Credit Union Offers

• A highly competitive benefits package.

Equal Opportunity Employer

• State Employees Credit Union is an Equal Opportunity Employer, including disabled and veterans.