Regional Auto Program Manager

About the role

The Regional Auto Program Manager is a key member of the PACS Auto & Fleet team, responsible for owning the end-to-end implementation and ongoing compliance of the Auto Program across an assigned portfolio of post-acute care, senior living, and hospice facilities. This is a high-impact, highly visible role that serves as the primary point of contact between facility leadership and the corporate Auto & Fleet program.

Responsibilities

• Program Rollout & Onboarding
  • Lead full Auto Program onboarding for all new and existing facilities within the assigned region.
  • Cookbook authorized driver roster (ADR) setup, Coast fuel card enrollment, MVR monitoring activation, and USDOT compliance verification for each facility.
  • Ensure telematics dashcam devices are installed, activated, and in active use at all facilities in the region, collaborating with the Telematics & Technology Specialist as needed.
  • Partner with Field Trainers to schedule and execute PASS training, wheelchair securement training, and driver onboarding at facilities across the region.
  • Track onboarding progress across multiple facilities simultaneously and report status to program leadership.
• Ongoing Driver Training & Compliance
  • Ensure drivers across all facilities in the region — new and existing — remain current with all Auto Program training requirements on an ongoing basis.
  • Coordinate with Field Trainers to schedule refresher training, address driver turnover, and ensure no facility falls behind on training compliance.
  • Monitor driver authorization status and MVR records across the region, following up with facilities to address gaps and maintain a complete and current authorized driver roster.
  • Proactively identify facilities with compliance gaps and work directly with facility leadership to bring them into compliance.
  • Maintain accurate records of training completion, driver compliance status, and outstanding action items across the region.
• Compliance & Regulatory Oversight
  • Monitor ongoing compliance with all Auto Program requirements including driver authorization, MVR monitoring, fuel card usage, and telematics across the region.
  • Partner with the USDOT & Compliance Specialist to ensure regional facilities meet all applicable federal and state transportation regulations.
  • Identify and escalate compliance gaps to facility leadership, following up until resolution is confirmed.
  • Support facilities in understanding and meeting their auto insurance requirements, including coordinating with the appropriate internal teams to address coverage questions and ensure facilities have what they need.
  • Aid in auto insurance claims coordination for facilities in the region, serving as a point of contact and helping to guide facilities through the process.
• Facility Support & Relationship Management
  • Serve as the day-to-day point of contact for facility administrators and transportation coordinators within the region.
  • Triage and resolve facility-level issues including fuel card access problems, driver authorization questions, vehicle concerns, and insurance inquiries.
  • Manage auto claims activity within the region, coordinating with insurance and risk management teams as needed.
• Telematics Collaboration & Driver Safety
  • Collaborate with the Telematics & Technology Specialist to monitor driver safety data across the region and ensure facilities are actively coaching drivers and addressing unsafe behaviors.
  • Escalate serious safety events or patterns of concern identified in the region in coordination with the Telematics & Technology Specialist.
  • Support driver app adoption across facilities, working alongside the telematics team to ensure full utilization.

Qualifications

• Education and/or Experience: 2+ years of experience in operations, program management, fleet management, compliance, or a related field required.
• Demonstrated ability to manage multiple facilities, locations, or accounts simultaneously required.
• Strong organizational skills with experience tracking complex, multi-step processes across a distributed portfolio required.
• Excellent communication skills — comfortable working with facility-level staff and corporate leadership alike required.
• Proficient in Microsoft Office Suite (Teams, SharePoint, Excel, Outlook) required.
• Ability to work independently in a remote environment with minimal supervision required.
• Experience in healthcare, post-acute care, senior living, or a highly regulated industry preferred.
• Familiarity with fleet operations, telematics platforms, or driver compliance programs preferred.
• Background in multi-site or regional operations coordination preferred.

Benefits

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.