Regional Aftermarket Manager

About the role

This individual will provide leadership in motivating, managing, and evaluating the Customer Service Advisors in support of aftermarket sales. They will develop and implement the sales plan and maintain a customer relationship process in an effort to achieve lasting brand and store loyalty. The Regional Aftermarket Manager will effectively lead and guide the management of the parts and service departments on a regional level. They will help coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.

What You Will Do

• Develop & Coach Leaders: Mentor and support Service Managers and Parts Managers, helping them achieve performance goals while fostering professional growth and development.
• Drive Strategic Performance: Lead the Customer Service Advisors (CSAs – aftermarket sales team) throughout the sales process and mentor on territory management, negotiating, product knowledge, and productivity.
• Champion Customer Success: Develop and maintain processes that enhance the customer experience, strengthen relationships, and deliver exceptional service to both internal and external customers.
• Build Engaged Teams: Foster a culture of accountability, teamwork, communication, and continuous improvement across all locations within the region
• Partner Across the Business: Collaborate with branch leaders and cross-functional teams to ensure consistent execution of company initiatives and operational excellence.

What You Will Need

• Leadership Experience: Proven success leading teams, developing leaders, and driving performance in a supervisory or management role.
• Customer-Focused Leadership: A strong commitment to delivering exceptional customer experiences while building long-term relationships with customers and stakeholders.
• Strategic Mindset: Ability to develop and execute plans, manage performance, and align operational activities with business objectives.
• Communication Skills: Excellent verbal and written communication skills with the ability to influence, coach, and collaborate at all levels of the organization.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Benefits

A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

Pay

$100,000-$130,000 / year with 40% bonus potential

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Why You’ll Love It Here

• Training and development: RDO has a culture of training; this is present in Bismarck, where you’ll receive the training you need to succeed.
• Multiple product categories: In Bismarck, we sell and service equipment in categories like construction, mining and agriculture.
• Growth potential: You can grow here. RDO in Bismarck offers diverse options for growing within your career.
• Stability: Our Bismarck location has a large, stable customer base from farmers to contractors.
• A dynamic environment: where no two days are the same.
• A supportive team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow, learn, and lead in the industry.