Regional Account Representative

About the role

The position involves driving sales of spare parts, field service opportunities, and equipment upgrades for thyssenkrupp Polysius North America, Inc. installed base, as well as nonthyssenkrupp machines, equipment, and systems. The incumbent will develop and implement a long-term strategic sales plan for each customer, aiming to grow existing customer accounts in sales revenue year-over-year while maintaining minimum current gross margin levels for all service products.

Responsibilities

• Develops and implements a long-term strategic Sales plan for each customer.
• Aim to grow existing customer accounts in sales revenue year-over-year while maintaining minimum current gross margin levels for all service products.
• Implement strategies for upselling and cross-selling products and services.
• Identify and pursue new business opportunities within cement and non-cement producing customers.
• Utilize market research and other tools to uncover potential clients.
• Conduct frequent site visits to understand customer requirements and provide tailored solutions.
• Ensure frequent and meaningful communication to keep customers informed and maintain engagement.
• Act as the primary point of contact for customers to ensure high levels of satisfaction.
• Establish and cultivate strong, long-term relationships with the account’s key decision makers.
• Develops a deep understanding of the corporate organizational structure and identify internal sponsors for our solutions.
• Develop a comprehensive technical understanding for our service products and support our customers in selecting the best solution for their problems.
• Work together with the engineering team to ensure accurate and timely responses to technical inquiries.
• Address and resolve customer issues promptly and effectively.
• Perform client presentations and articulate our core values of the products and service solutions we are offering.
• Provide market feedback to identify trends, competitor activities, and potential growth areas.
• Use this information to refine sales strategies and stay competitive.
• Develop and maintain a comprehensive understanding of the customers industry, including key players, challenges, and technological advancements.
• Identify new business opportunities.
• Provide input on product development and improvement based on customer feedback and market demands.
• Work with our product experts to ensure our offerings meet customer needs and industry standards.
• Share regular updates and quarterly reports with improvement suggestions.
• Track pipeline, forecasts, and update account plans as needed.
• Keep CRM data accurate for reporting and analysis.

Requirements

• High School degree or General Education Degree (GED) and proven experience in sales within the industrial or cement plant sector.
• Strong technical knowledge of cement plant or non-cement plant equipment.
• Demonstrated business acumen in balancing customer and business requirements, i.e., financials, strategic, and tactical thinking etc.
• Excellent level of verbal and written communication and presentation skills.
• Inherent ability to work effectively in a team environment and strong desire to be successful.
• Organization and time management skills to succeed in a fast-paced environment, and impeccable follow up ability is crucial.
• Proficiency in Microsoft Office Suite.
• Ability to quickly learn and use new software tools.
• Ability to understand and explain complex technical concepts.

Qualifications

• BS in Mechanical Engineering or equivalent experience.
• Demonstrated success in achieving sales targets and growing customer accounts.
• Knowledge of customers and competitors is a plus.

Benefits

Medical & Dental Insurance
Vision Coverage
Life Insurance - Company Paid
STD/LTD - Company Paid
FSA & HSA
Voluntary Accident Hospital Indemnity
Critical Illness
Identity Theft Protection
401(k) Plan
Roth IRA
Supplemental Life & ADD
Paid Time Off (25 days per year)
Paid Holidays
Company thyssenkrupp Polysius North America, Inc. specializes in the design and construction of turnkey cement plants. We support cement manufacturers around the world with an extensive portfolio of products and services and sustainable solutions based on more than 150 years of expertise and experience. Our plants and machines use state-of-the-art production processes to conserve resources, minimize environmental impact and deliver maximum performance and efficiency.