Regional Account Manager - Texas and Northeast

About the role

Zimperium is seeking a high-energy, self-motivated Regional Account Manager to drive revenue in an assigned territory through new logo and upsell/cross-sell opportunities with existing customers. Reporting to the RVP – America Sales, the Regional Account Manager serves as a key liaison between Zimperium’s business development and support teams. This role collaborates closely with management and operations to guide customers through onboarding and delivery, promote product offerings, and align feature development with Zimperium’s strategic goals. The position requires effective cross-time-zone collaboration with internal teams and select customers.

The ideal candidate brings a passion for cybersecurity, a strong background in managing complex cross-functional integrations, and knowledge of software development across various platforms and devices. Success hinges on building strong relationships with account leads and internal stakeholders—including product, technology, business, and executive leadership.

Location Preference: Applicants located in Texas and the Northeast are preferred.

Responsibilities

• Develop a deep understanding of all Zimperium products and features
• Plan, develop, and report account metrics through software dashboards and other tooling
• Drive pipeline generation with a solidified process for identifying and prospecting stakeholders in target accounts
• Provide monthly updates to management outlining a standard set of performance metrics for each account using software tools
• Represent the client perspective in internal strategy meetings to ensure customer impact is considered during product planning and updates
• Act as a point of escalation for complex issues requiring coordination across multiple departments or external vendors
• Support documentation and knowledge-sharing by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team
• Cultivate strong, positive relationships with customers and partners
• Identify opportunities to grow accounts with additional products and fulfill business processes to deliver them
• Provide LOEs and SOWs as needed per account
• Identify pain points in the customer experience and resolve issues at the account level
• Provide actionable recommendations to internal business, product, and technology teams
• Work closely with operations, sales, and business development teams to summarize account status

Requirements and Qualifications

• 5+ years of account-based management in the SaaS or related technologies space
• Strong relationships at security-focused VARs within the region
• Strong verbal and written communication, time management, organizational, and presentation skills
• Comfort with a fluid, fast-paced environment
• Passion for problem solving with a roll-up-your-sleeves demeanor
• Experience with the Atlassian suite (Jira, Confluence, etc.)
• Ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences
• Proficient understanding of MEDDPICC and impeccable Salesforce.com hygiene