Regional Account Manager - Full line - Green Bay, WI

About the role

The Regional Account Manager (RAM) Exteriors and Outdoor Living reports to the District Sales Manager and works with a regional team of sellers. The RAM owns downstream contractor demand for all James Hardie products within an assigned segment, defends business, gains customer wallet share, drives material conversion and market share growth, and expands premium product adoption. Location: Green Bay and Appleton WI.

Responsibilities

• Build and maintain strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support.
• Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and loyalty.
• Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs.
• Develop structured account plans and execute growth targets for each key account.
• Conduct regular business reviews with accounts to assess goals, performance, challenges, and future needs.
• Translate customer feedback into internal recommendations for product, pricing, service, or process improvements.
• Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
• Use data to forecast account performance, identify trends, and prioritize actions.
• Drive downstream demand with contractors across both Exteriors and Outdoor Living products.
• Enable cross‑selling opportunities to support Channel Managers.
• Build long‑term contractor relationships through ongoing account engagement and tailored product solutions, while driving material conversion with contractors and supporting other regional growth priorities.
• Act as the primary dealer relationship owner for assigned accounts, ensuring alignment to James Hardie priorities and enabling effective cross‑sell execution.
• Partner with dealers to launch campaigns, train sales teams, and connect contractor demand to dealer programs.
• Execute against defined sub‑specialization (single family repair/remodel, single family new construction, or multi‑family new construction) by partnering to provide product value that aligns with regional growth objectives.
• Develop and execute a territory plan that translates regional priorities into daily activity.
• Manage pipeline, targeting, and follow‑up to ensure consistent execution against demand‑generation goals and adjust approach based on performance and market feedback.

Requirements

• Bachelor's degree or equivalent experience required.
• 3+ years of progressive sales experience with a high level of organization, discipline, and self‑structure, preferably within the building products industry.
• 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.).
• Ability to travel outside of local market up to 50% of the time.
• Valid driver’s license required; employment contingent upon maintaining a satisfactory Motor Vehicle Record that meets the Company’s driving eligibility standards.
• Sales Expertise: willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets; ability to negotiate and collaborate with business leaders to achieve an ideal outcome; strong understanding of sales processes, sales funnel management, and sales practices; knowledgeable of market segmentation and go‑to‑market strategies; familiar with CRM systems to aid in organization and planning.
• Business Consultation: strong business/financial acumen, preferably regarding the construction industry; understanding of builder/dealer/installer financials (margins, turns, labor optimization), market opportunity and dynamics to advise partners for mutual growth; flexibility to identify and attend key activities within assigned territory while being accountable to a priority‑based schedule with prospective customers.
• Communication/Influence: ability to influence internal and external stakeholders and advocate for JHBP, effectively building relationships at all levels of an organization; able to present in front of large groups and convey messages in a captivating manner; familiar with key communication tools (DISC, SLII, etc.).
• Building Products Knowledge: familiarity with basic construction practices and ability to understand residential construction process; learns James Hardie product line, including features, applications, installation considerations, and value drivers across residential and commercial projects.

Benefits

• Compensation: competitive salary and bonus eligibility
• Insurance: day‑one health coverage medical, dental, vision, life insurance
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with 6% match
• Investments: Employee Stock Purchase plan (ESP)
• Work‑Life Balance: parental leave, wellness programs
• Purpose. Impact. Community: Sustainability Initiatives

Pay

As of the date of this posting, a good faith estimate of the current pay scale for this position is $71,300 to $95,100. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.