Regional Account Manager

Location: Foster City

About the role

Manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training. This position may be assigned a rank as defined by client contract and does not perform Security Officer duties except on a limited, relief, or emergency basis.

Must be willing and able to travel as business needs, including local and occasional out-of-state travel.

Responsibilities

• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates corrective action as needed.
• Meets regularly with client representatives for status updates; addresses actual or potential problems; assists in contract negotiations; supports security planning, assessments, and surveys; reviews and updates post orders.
• Oversees, coordinates, and participates in the recruitment, selection, orientation, training, development, and retention of high-caliber staff; plans, assigns, and directs work; coaches and disciplines employees as necessary.
• Assists in the development and administration of the budget for the assigned account.
• Maintains a positive, professional environment in compliance with laws, regulations, policies, and procedures; ensures staff compliance with applicable standards.
• Authorizes expenditures for equipment, supplies, and vehicles; ensures proper vehicle maintenance and driver training; manages inventory of uniforms, radios, and other supplies; maintains payroll records.
• Prepares and coordinates staffing schedules to meet client requirements while controlling labor costs; reviews Security Officer site reports and personally inspects all posts.
• Provides input to company initiatives and assists in resolving legal, financial, human resources, and administrative issues.
• Performs tasks and duties of a similar nature as required for the assigned account.

Requirements

• Must be at least 18 years of age.
• Must have a reliable means of communication (e.g., phone or pager).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must be able to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Associate’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience.
• If required for assigned accounts, must meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers.
• Must meet and continue to meet requirements for specific skills, certifications, or authorizations specified for assigned accounts.

Skills

• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Skill in staff supervision, including assigning work and providing training and discipline.
• Ability to provide positive direction and motivate performance.
• Understanding of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure in unusual circumstances.
• Knowledge of business operations management and human resources administration.
• Proficiency with personal computers and spreadsheet software.
• Ability to synthesize business/financial data and develop recommendations.
• Planning, organizing, and leadership skills.
• Strong oral and written communication skills.
• Customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and team member.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.

Working Conditions

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under urgency and pressure.
• Must undergo and meet company standards for background checks, controlled substance testing, and behavioral selection survey.
• Ability to handle multiple tasks concurrently.
• Handling and exposure to sensitive and confidential information.
• Regular use of a vehicle and frequent travel in the performance of duties.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Close vision, distance vision, and ability to adjust focus.
• Conducting oral presentations and group meetings.
• Directing, motivating, training, coaching, and disciplining staff.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work (vacation, sick time, or PTO, depending on local requirements)
• For some populations: access to earned wages on a daily basis prior to payday (restrictions and fees may apply; certain waiting periods may also apply)

Benefits may differ for union members.