Regional Account Manager

About the role

The Regional Manager is responsible for developing and selling to Law Enforcement and Public Safety agencies in the designated Eastern North Carolina market.

Responsibilities

• Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential customers
• Adjust content of sales presentations by studying the customer type and competitive environment
• Identify sales opportunities, assist in guiding the account to the correct product, and request sales quotes from Customer Service
• Submit orders to customer service by referring to part numbers and agency purchasing guidelines
• Keep management informed by submitting activity and results reports
• Leverage the company CRM system daily to build and manage the sales pipeline, inform revenue and demand guidance, measure KPIs, and optimize performance
• Utilize CRM data to analyze the marketplace, build pipeline business, develop deeper market penetration, and seek to displace the competition
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques
• Respond to customer inquiries within 24 hours
• Recommend changes in products, service, and policy by evaluating results and competitive intelligence
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Establish good working relationships with vendor reps and develop excellent product knowledge
• Maintain professional and technical knowledge by attending regional tradeshows and training events, reviewing professional publications and competitor’s catalogs, and establishing personal networks with key customers and vendors
• Contribute to team effort by accomplishing related results as needed
• Perform other duties as assigned by Management
• Manage regional sales budget
• Average at least 12 physical sales calls per week
• Set up at least two (2) regional vendor demonstrations per year

Requirements

• Must live in Eastern North Carolina
• Two or more years of law enforcement or emergency services sales experience
• Four (4) year degree or equivalent experience in Business Sales and Marketing
• Law Enforcement / Military Experience a plus
• Ability to present information to individuals or groups and to communicate effectively
• Ability to handle and complete multiple projects within deadlines
• Must be able to meet sales goals and able to generate and close sales
• Must be skilled with personal computers, MS Office products, and the Internet
• Detail and result oriented
• Ability to accomplish tasks and processes accurately and completely
• Ability to facilitate the flow of work for a process or procedure
• Ability to actively participate as a member of a team to move toward the completion of goals
• Ability to adhere to Company policies and procedures
• Ability to adhere to Company safety policies and procedures
• Must be able to present a clean, professional image
• Must be able to keep work environment clean, presentable, and safe
• Ability to pass criminal background check
• Must have a record of stability with employment history
• Must maintain a reliable personal vehicle
• Must have an 'owners not renters' mentality

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Employer paid life insurance and AD&D
• Employer paid disability
• Wellness program
• Adoption assistance
• Tuition assistance
• Employee assistance program
• Work-life balance
• Paid time off (PTO), sick leave, and paid holidays throughout the calendar year (consistent with relevant state law and company policies)