Regional Account Manager

About the role

The Regional Account Manager will be responsible for launching, managing, and growing accounts within an assigned region for Farmer's Fridge. You’ll own post-launch client relationships, ensure consistent and reliable service, and represent the voice of the client across the organization.

Responsibilities

• New Account Launch and Implementation
• Manage end to end implementation of new accounts, including planning, client communication, and operational readiness.
• Serve as the primary client contact throughout the launch process.
• Ensure new locations open with proper branding, product mix, merchandising, and service schedules.
• Implement account activation and marketing strategies
• Maintain ongoing relationships with assigned clients and conduct regular business reviews.
• Monitor performance data and provide insights that improve sales, reduce waste, and strengthen client satisfaction.
• Own resolution of client issues by partnering with internal teams
• Identify expansion opportunities for additional Fridges, expanded service programs, or increased volume.
• Support Sales in regional strategy planning, proposals, and client conversations.
• Resolve inbound tickets and ensure timely follow-up with Client Services.
• Communicate performance and service needs to Operations and Fulfillment teams.
• Provide Demand Planning with accurate updates on projected volume changes, seasonal patterns, program adjustments, and special requests
• Advocate for client needs internally.
• Proactively escalate risks and collaborate on solutions to protect long-term partnerships.

Requirements

• Three or more years of account management, customer success, or related client-facing experience.
• Experience in foodservice, CPG, or distributed operations preferred.
• Strong communication and interpersonal skills.
• Ability to analyze performance data and drive action.
• Strong organizational and project management capabilities.
• Ability to travel regionally as required < 15%

Qualifications

• Commensurate with experience.

Skills

• Not specified.

Benefits

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)

Pay

The base salary range for this role is $65,000 - $85,000. The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.

Schedule

Not specified.