Regional Account Manager

About the role

The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle.

Responsibilities

• Manage and oversee all aspects of the company’s onboarding process with clients
• Provide ongoing training to dealership personnel beyond initial program installation
• Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution
• Leverage CRM & Business Intelligence management tools to analyze data and automate processes
• Deliver on client satisfaction goals and targets
• Develop trust relationships with clients

Qualifications

• Excellent Time-Management Skills in an Autonomous Environment
• Dynamic Social Skillset
• Proven Track Record of Account Management in SaaS/Software
• Ability to Administer Remote Training Using Web Conferencing Applications
• Experience Using Collaborative Environments (Microsoft Teams, Slack, SharePoint, Etc)
• Highly-Organized, Self-Starting, Team Player
• DMV or Automotive Industry Experience (preferred)
• Ability to Navigate and Utilize Salesforce.com (preferred)