Regional Account Manager

About the role

DC Group Inc., headquartered in Minneapolis, MN, provides mission-critical support to some of the most recognized companies throughout the United States and Canada. Operations include support for Fortune 500 companies, government facilities, critical infrastructure, and data centers. As a preferred vendor for premier property management companies, our exponential growth in the critical power industry is driven by innovation, superior service, and cutting-edge proprietary software solutions.

This is an in-office position at our Minneapolis, Minnesota Headquarters location.

Responsibilities

• Oversee DC Group clients for a designated territory and build relationships through hands-on project management, acting as the primary coordinator for all account activity.
• Manage Field Service Engineers’ (FSE) schedules by coordinating maintenance, installation, and repair work.
• Handle mission-critical emergency service requests by communicating schedules, coordinating expedited parts shipments, and organizing required repairs.
• Drive logistics between multiple departments as the central coordinator to ensure successful fulfillment of contract service level agreements (SLA).
• Monitor email and phone communication from clients, providing prompt responses and solutions.
• Prepare field service reports based on analysis of recorded data to support ongoing coordination and management efforts.
• Prepare price quotations based on industry standards, field service recommendations, and client requests.

Requirements

• Minimum AA/AS degree.
• Strong written and oral communication skills.
• Customer service experience.
• Ability to manage varying daily deliverables while addressing customer needs.
• Exceptional organizational and management skills.
• Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook).
• Positive attitude and a desire to learn.

Previous industry experience is not required. No cold calling or sales. DC Group provides extensive coaching and one-on-one job training to ensure your success.

Benefits

• Competitive pay: $24.00–$31.25/hour depending on experience.
• Paid time off and 7 company holidays.
• Comprehensive medical, dental, and vision plans.
• 401(k) with employer match.
• Health Savings Account (HSA).
• Company-paid disability, life, and AD&D insurance.
• Optional benefits: pet insurance, critical illness, accident coverage, identity protection, and legal services.