Regional Account Manager

Benefits

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Program Manager Duties & Responsibilities

• Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate.
• Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards.
• Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs.
• Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs.
• Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services.
• Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts. This includes resolving complex billing disputes and coordinating with the collections team to remain within target.
• Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present.
• Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs.
• Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts.
• Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations.
• This position will require frequent travel up to 50%.

Candidate Requirements

• Cross-functional fluency combined with high impact versatility: a Colleague that is equally comfortable balancing analytical data with executive level presentation skills.
• Relentless Follow-through: Colleagues that have a "don't let the ball drop" mentality and thrive on closing the loop on complex tasks.
• Communication: Exceptional verbal and written skills; the ability to influence branch managers and field technicians across the country.
• Analytical Thinking: Turns raw data into a compelling story of ROI.
• Resilience: Remains calm and professional during high-pressure situations. Demonstrates steady leadership and sound judgement to identify optimal solutions during high-pressure situations.

Experience

• Minimum 3–5 years of experience in Account Management, Project Management, or Operations (Experience in multi-unit service or facility management is a major plus).
• Bachelor's Degree in a business or management-related field OR equivalent years of experience required.
• Demonstrated ability to execute on projects and initiatives.
• Excellent communication skills, both verbal and written.
• Prowed ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams.
• Proven ability to demonstrate financial knowledge and business acumen.
• Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact.
• Strong attention to detail and sound decision-making skills.
• Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences.