Regional Account Manager

About the role

The RAM Partners with key customer management and stakeholders and will identify, plan, and execute growth strategies and tactics for large-scale facilities services initiatives with janitorial, the ABM EnhancedClean Program, facility services engineering, and parking management. The RAM will cross-sell other facility services as well and ensure ABM program quality and implementation of contract terms.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

Responsibilities

• Establishes productive, professional relationships with key ABM and client personnel in the assigned industry group and/or strategic accounts
• Partnering, consulting and communicating with Key Customer Management
• Partnering, consulting and communication with Key internal stakeholders
• Identifying, planning and executing growth strategies and tactics
• Supporting change and transition activities, and monitors rollout schedules, targets and plans
• Ensuring that all standardization programs have been set and are being utilized effectively
• Coordinating all billing, reporting and accounting requirements relative to the Customer, and in conjunction with ABM’s standards
• Monitoring Profit and Loss Statements ensuring accuracy and optimal financial performance
• Monitoring the accounts receivable activity of the account ensuring accuracy and timeliness
• Ensuring that all contract terms and requirements are being upheld by both the Customer and ABM
• Following up and insuring problems and/or issues are resolved via work order management
• Presenting information to the customer during key meetings and reviews

Qualifications

• Education: Bachelor’s degree preferred or equivalent level of professional experience.
• Experience: 8+ years of relevant professional experience; Minimum of 4 years of major account experience; Minimum of 2 years of experience in the services sector.
• Other: Ability to communicate and present effectively to all levels including executive; Ability to present to groups; Strong knowledge and experience in account management within the facilities services industry; Successful track record in selling and/or growing large, complex accounts required; History of building relationships with existing clients to maintain present sales and to facilitate add-on business and services; Able to represent Company at local or regional conferences or at National