Region - Operations Manager

Key Responsibilities

• Serve as the main point of contact for key accounts, building trust through regular communication and responsive support.
• Conduct brand reviews with franchise owners, recommend improvements, and ensure services align with client expectations.
• Help coordinate smooth launches of new accounts by supporting franchise owners with resources and operational planning.
• Share best practices in cleaning methods, floor care, and specialty services to ensure quality results.
• Join walkthroughs and proposals to provide operational input and ensure commitments match service capabilities.
• Track account activity and outcomes, providing insights that support continuous improvement.
• Reinforce company policies, OSHA requirements, and customer-specific standards across accounts.

What We're Looking For

• 4+ years of management experience in the commercial cleaning industry.
• Strong background in client relations and negotiations.
• Technical expertise in floor care and specialty services.
• Proven ability to influence, coach, and motivate others.
• Excellent communication and organizational skills.
• Bilingual (English/Spanish) a plus.
• Flexibility to work one Saturday per month, at least one evening per month, and additional nights or weekends as business needs require.
• Valid driver's license, clean driving record, and reliable personal transportation for travel throughout the Metro Detroit area.

Location & Work Environment

This position is based at our Jani-King Michigan Regional Office: 17187 North Laurel Park Drive, Suite 110 Livonia, MI 48152. You'll spend time in the office working with regional leadership, but much of your role will be out across the Metro Detroit area meeting with clients and supporting franchise owners. This is not a desk-bound role — expect a mix of planning, fieldwork, and face-to-face engagement. We foster a team-oriented, fast-paced environment where collaboration is encouraged, leadership is accessible, and your contributions directly influence regional success.

Pay

Competitive Compensation: $70,000 – $80,000/year (DOE) + performance bonuses.

Benefits

• Medical, dental, vision, 401(k), paid vacation, paid holidays, and more.