Region Online Sales Manager

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Region Online Sales Manager to oversee the region’s Online Sales Concierges (OSCs) and provide training, motivation, and support. This position requires compliance with region/division procedures and specialization in CRM and lead conversion.

Responsibilities

• Manage OSCs supporting divisions in the region
• Support Division Vice President of Sales and Sales Managers with hiring, training, and managing OSC Team
• Oversee and direct workflow of the OSC Team
• Develop new lead generation capabilities to increase OSC leads
• Educate OSC Team members in available communities, product, amenities, and other features
• Ensure team members have current knowledge of all internal policies and procedures
• Create, update, and roll out OSC processes
• Exercise proper qualification skills to identify genuine leads
• Convert qualified leads into office appointments with onsite Sales Representatives
• Manage additional reporting, analytics, and insight on performance
• Shop division OSCs to evaluate performance
• Participate in region/division marketing meetings to maintain current knowledge of potential and future sales opportunities
• Maintain up-to-date knowledge with trends in the homebuilding industry
• Conduct all business in a professional and ethical manner
• Supervise 2 or more employees

Qualifications

• Associate degree from a two-year college or technical school
• Five years of related experience and/or training
• Strong customer service skills
• Possess exceptional interpersonal, written, and verbal communication skills
• Apply common sense understanding to carry out instructions
• Proficient with MS Office and email
• Sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear
• Specific vision abilities required by this job include close vision and peripheral vision
• The noise level is generally moderate

Preferred Qualifications

• Licensing requirements vary by state
• Ability to multi-task and attention to detail