Refurbishment Associate

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed.

About the role

Work with the VGM Fulfillment Repairs team to address client CPAP concerns. Partner with manufacturers and durable medical equipment companies to ensure the patient is taken care of and receiving the proper care. This is a fast-paced position with urgent deadlines requiring strong personal drive and commitment to success.

This role is on-site at our warehouse location in Waterloo, IA.

Responsibilities

• Clean and refurbish CPAP machines for clients
• Observe safety at all times because of the use of high-pressure blowers and sanitizing solutions
• Follow strict HIPAA confidentiality guidelines
• Answer telephone and emails in a timely manner; take messages as needed providing answers to questions from clients and manufacturing companies
• Refurbish equipment and set CPAP machines for patients
• Process repair requests through manufacturers via phone or email
• Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures
• Maintain a positive and professional attitude while working with others of varying backgrounds
• Set a positive example through personal attendance and time management
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• Assist with other departmental functions upon request
• Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials
• Embody the VGM Power of One Principles

Requirements

• Proven ability to routinely adapt to change, provide exemplary customer service skills, and demonstrate excellent verbal and written communication skills
• Extensive knowledge of Excel
• Be available to come in early and stay late as needed to provide adequate support to the business
• Extensive knowledge of SNAP as well as prior repair troubleshooting
• Must be able to read, write, speak, and understand English at a level sufficient to perform the essential duties of the role

Physical Requirements

• Ability to lift up to 15lbs at times
• Ability to stand and walk throughout the facility 25% of the workday
• Operation of warehouse machinery and equipment
• Visual abilities to include reading, distance vision and peripheral vision
• Strict adherence to all physical safety standards

Schedule

Full-time, Monday - Friday, 8:00am-4:30pm