Refunds College Aide
About the role
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Treasury and Payment Services Division oversees all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and manages the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services also collects outstanding violations issued by City agencies and adjudicated by the Environmental Control Board. Payments, Billing, and Refunds processes payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division communicates amounts due, maintains the quality of departmental records, and provides customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds perform account adjustments and respond to refund inquiries from the public.