Refrigeration Technical Support Technician
W3Global · Waxahachie, TX · 2 mo ago
Information TechnologyFull-time
Responsibilities
- Answer technical support phone calls and resolve installation & start-up questions
- Investigate and diagnose service problems, making corrective action recommendations
- Handle, process, and approve warranty claims per company guidelines
- Coordinate field warranty service calls with authorized refrigeration service companies
- Review and collect warranty and service data for ongoing analysis
- Make recommendations for product improvement based on collected data
- Read blueprints, engineering drawings, and technical documents
- Participate in cross-functional teams to improve products and processes
Requirements
- 5-7 years of refrigeration industry experience
- Licensed HVACR technician is a plus
- Proven customer service aptitude with strong phone etiquette
- Excellent verbal and written communication skills
- Strong people management and time management skills
- Ability to travel to customer locations to provide field service support
- Proficiency with MS Office: Outlook, Excel, Word, and Access
- ERP experience (M1, Oracle, or Syteline) is a plus
Benefits
- Health Insurance
- Dental
- Vision
- Life Insurance
- 401k
- Profit-Sharing Plan