Refrigeration Technical Support Technician

Responsibilities

• Answer technical support phone calls and resolve installation & start-up questions
• Investigate and diagnose service problems, making corrective action recommendations
• Handle, process, and approve warranty claims per company guidelines
• Coordinate field warranty service calls with authorized refrigeration service companies
• Review and collect warranty and service data for ongoing analysis
• Make recommendations for product improvement based on collected data
• Read blueprints, engineering drawings, and technical documents
• Participate in cross-functional teams to improve products and processes

Requirements

• 5-7 years of refrigeration industry experience
• Licensed HVACR technician is a plus
• Proven customer service aptitude with strong phone etiquette
• Excellent verbal and written communication skills
• Strong people management and time management skills
• Ability to travel to customer locations to provide field service support
• Proficiency with MS Office: Outlook, Excel, Word, and Access
• ERP experience (M1, Oracle, or Syteline) is a plus

Benefits

• Health Insurance
• Dental
• Vision
• Life Insurance
• 401k
• Profit-Sharing Plan