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Jobs · Information Technology · Arizona

Refrigeration Senior Service Technician

Dover Food Retail · Phoenix, AZ · 1 wk ago
On-siteInformation TechnologyFull-time

About the role

As a Senior Service Technician, you will play a key role in diagnosing, repairing, and maintaining commercial refrigeration systems installed in supermarkets, convenience stores, and food service establishments. Respond to service calls as directed. Troubleshoot and repair rack systems, self-contained cases, HVAC units, and VFDs. Restore equipment to proper operating condition. Report follow-up needs to dispatch, leads, and managers. Participate in on-call rotation (nights, weekends, holidays). Follow all safety policies and procedures. Communicate with customers, technicians, and service staff. Complete and submit all required paperwork and packing slips daily. Maintain truck stock inventory. Perform other duties as assigned.

Responsibilities

  • Respond to service calls as directed.
  • Troubleshoot and repair rack systems, self-contained cases, HVAC units, and VFDs.
  • Restore equipment to proper operating condition.
  • Report follow-up needs to dispatch, leads, and managers.
  • Participate in on-call rotation (nights, weekends, holidays).
  • Follow all safety policies and procedures.
  • Communicate with customers, technicians, and service staff.
  • Complete and submit all required paperwork and packing slips daily.
  • Maintain truck stock inventory.
  • Perform other duties as assigned.

Requirements

  • High school diploma or GED required.
  • 5–7 years of experience in supermarket refrigeration.
  • EPA 608 Certification (Type I & II minimum; Universal preferred).
  • Valid state-issued driver’s license.

Qualifications

  • Communicate effectively in English (spoken and written); Spanish proficiency is a plus, but not required.
  • Demonstrate strong customer service skills and a proactive, solution-oriented mindset.
  • Be proficient with computer software used for work order management, scheduling, and spreadsheets (e.g., Excel).
  • Possess in-depth knowledge of supermarket refrigeration systems, including energy management systems.
  • Own a complete set of hand tools necessary for the role.
  • Be willing and able to mentor and support the development of junior technicians.
  • Work independently with minimal supervision.
  • Uphold high standards in work quality, customer responsiveness, safety, financial responsibility, and team collaboration.

Skills

  • Effective communication in English (spoken and written).
  • Proactive and solution-oriented mindset.
  • Proficiency with computer software for work order management, scheduling, and spreadsheets.
  • In-depth knowledge of supermarket refrigeration systems.
  • Ownership of a complete set of hand tools.
  • Ability to mentor and support junior technicians.
  • Independence with minimal supervision.

Benefits

  • Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage.
  • Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave.
  • 401(k) Retirement Plan with Company Match.
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
  • 11 Paid Holidays Annually.
  • Ongoing Education and Training Opportunities.
  • Tuition Reimbursement.
  • Overtime Opportunities.

Pay

Commensurate with experience.

Schedule

Varies based on the needs of the business.

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