Referrals Coordinator

About the role

Coordinates follow-up care for patients post discharge from the Emergency Department / Inpatient / Outpatient settings. Ensures patients obtain appropriate appointment/ speciality referral based on their care needs.

Responsibilities

• Responsible for accurately and responsively performing varied administrative tasks and problems of moderate complexity.
• Solves or escalates operational problems and technical issues to senior team members and management; modifies existing tools or processes.
• Coordinate follow-up care for patients based on their referral needs (i.e. specialty care, primary care, preventative care, etc.).
• Utilizes multiple scheduling systems and tools (i.e. EMR, Registration / ADT systems, ListApp, Excel, Soarian, Followmyhealth App, telephone, etc.) to schedule and manage appointments.
• Provide exceptional customer experience for patient, family, visitor, care team members including service recovery as needed.
• Continuously collaborate and build productive provider relationships within the Northwell Network and community practices to enhance patient scheduling needs and programmatic efficiencies.
• Ensures patient is referred to appropriate care provider, based on current insurance plan, patient needs, and diagnosis. Collaborating with insurers, providers and practices, as applicable.
• Round out department to proactively identify patients that require additional scheduling support and serve as a care navigator specifically related to social determinants of health.
• Optimize the discharge experience focused on a seamless referral process for the patient.
• Provide referral coordination as a service to employees as requested/ if applicable.
• Collects, organizes, and analyzes data to understand program success and opportunities for improvement, as applicable.
• Participate in departmental work groups and patient care improvement initiatives, as required.
• Performs related duties, as required.

Qualifications

• High School Diploma or equivalent, required.
• Associate’s Degree or equivalent combination of education and related experience, preferred.
• 1-3 years of administrative experience, required and in a health care setting.
• Working knowledge of PC applications, required.