Referrals Coordinator

About the Role

Coordinates follow-up care for patients post discharge from the Emergency Department, Inpatient, or Outpatient settings. Ensures patients obtain appropriate appointments and specialty referrals based on their care needs.

Responsibilities

• Responsible for accurately and responsively performing varied administrative tasks and problems of moderate complexity.
• Solves or escalates operational problems and technical issues to senior team members and management; modifies existing tools or processes.
• Coordinate follow-up care for patients based on their referral needs (e.g., specialty care, primary care, preventative care).
• Utilizes multiple scheduling systems and tools (e.g., EMR, Registration/ADT systems, ListApp, Excel, Soarian, Followmyhealth App, telephone) to schedule and manage appointments.
• Provide exceptional customer experience for patients, families, visitors, and care team members, including service recovery as needed.
• Continuously collaborate and build productive provider relationships within the Northwell Network and community practices to enhance patient scheduling needs and programmatic efficiencies.
• Ensures patients are referred to appropriate care providers based on current insurance plans, patient needs, and diagnosis. Collaborates with insurers, providers, and practices as applicable.
• Rounds out department to proactively identify patients requiring additional scheduling support and serves as a care navigator, specifically related to social determinants of health.
• Optimizes the discharge experience, focusing on a seamless referral process for the patient.
• Provides referral coordination as a service to employees as requested or if applicable.
• Collects, organizes, and analyzes data to understand program success and opportunities for improvement.
• Participates in departmental work groups and patient care improvement initiatives as required.
• Performs related duties as required.

Qualifications

• High School Diploma or equivalent, required.
• Associate’s Degree or equivalent combination of education and related experience, preferred.
• 1-3 years of administrative experience, required, preferably in a healthcare setting.
• Working knowledge of PC applications, required.

Pay

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).