Referral Transcriptionist & Medical Record Coordinator

Department: Patient Engagement Center
Work shift: Day
Salary range: $46,947.00 - $65,726.00

Responsibilities

• Transcribe incoming referrals from external providers into Epic orders with a high degree of accuracy to ensure appropriate routing to scheduling workqueues for timely and accurate scheduling of physician and medical imaging orders.
• Interpret information provided on referrals to ensure accurate diagnosis and medical details; review medical history to identify potential patient harm due to implants (e.g., pacemakers).
• Identify and route STAT referrals to the appropriate workqueues.
• Contact external provider offices and hospitals to obtain medical records for all new visits and specialty referrals, ensuring providers have the patient’s medical history in advance of scheduled services.
• Manage returned mail to the Patient Engagement Center, following up with provider offices to obtain accurate patient information and updating Epic accordingly.
• Complete reconciliation of incoming medical records to ensure all received information is complete and upload it to the patient’s encounter in Epic.
• Demonstrate effective teamwork by interacting positively with colleagues, fostering a collaborative work environment, and assisting teammates to ensure timely task completion.

Requirements

• High School Diploma or G.E.D. (required).
• Associate’s Degree (preferred).
• 3–5 years of direct customer/patient experience with a focus on high accuracy of detailed information (required).
• Understanding of medical record information and medical terminology (required).
• Ability to handle a high-volume workload in a stressful environment.
• Strong ability to multitask and prioritize workload.
• Ability to engage patients/customers calmly and respectfully, regardless of tone or attitude, via telephone.
• Demonstrated attention to detail with minimal errors.
• Ability to interpret information and transcribe accurately.
• Computer literacy with strong keyboard skills; ability to manage fax transmittals via PDF software.
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Skills

• Attention to detail and ability to interpret information accurately.
• Excellent keyboard skills.
• Strong customer service and interpersonal skills.
• Ability to work productively in a team environment.
• Strong organizational and time management skills.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Constantly
• Talking: Constantly
• Hearing: Constantly
• Repetitive motions: Constantly
• Eye/hand/foot coordination: Constantly