Referral Transcriptionist-Medical Record Coordinator

Department/Unit: Patient Engagement Center

Work Shift: Day (United States of America)

Salary Range: $46,947.00 – $65,726.00

About the Role

The Referral Transcriptionist – Medical Record Coordinator is responsible for transcribing referrals from external providers with a high degree of accuracy, reviewing medical record history/chart to interpret radiological hazards (e.g., pacemakers), identifying STAT referrals, and routing external referrals to appropriate work queues. The role also obtains medical records from physician offices and hospitals for all new visits and specialty referrals to ensure providers have the patient’s medical record history in advance of scheduled services.

Essential Duties and Responsibilities

• In Epic, transcribe incoming referrals into orders from community physicians with high accuracy to ensure appropriate routing to scheduling work queues for timely physician and medical imaging orders.
• Interpret information on referrals to ensure accurate diagnosis and medical information; review medical history to prevent patient harm due to implants.
• Contact external provider offices and hospitals for medical records for all new visits and specialty referrals.
• Manage returned mail to the Patient Engagement Center, follow up with provider offices to obtain accurate patient information, and update Epic accordingly.
• Complete reconciliation of incoming medical records to ensure all information received is complete and upload it to the patient’s encounter in Epic.
• Demonstrate effective teamwork by interacting positively with colleagues and creating a collaborative work environment.
• Initiate open communication, convey positive intent, and assist colleagues to ensure tasks are completed timely.

Functional Competencies

• Attention to detail; ability to interpret information accurately.
• Excellent keyboard skills.
• Excellent customer service and interpersonal skills.
• Ability to work productively in a team environment.
• Strong organizational skill.
• Excellent time management.

Qualifications

• High School Diploma/G.E.D. – required.
• Associate's Degree – preferred.
• Demonstrated success in customer service; 3–5 years direct customer/patient experience with expectation of high accuracy of detailed information – required.
• Understanding of medical record information and medical terminology – required.
• Ability to manage high‑volume workload and stressful environment – required.
• Strong ability to multi‑task and prioritize workload.
• Ability to engage patients/customers calmly and respectfully via telephone, regardless of tone or attitude.
• Demonstrated attention to detail with minimal error.
• Ability to interpret information and transcribe accurately.
• Computer literacy with strong keyboard skills; ability to manage fax transmittals via PDF software.
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing – occasionally.
• Walking – occasionally.
• Sitting – constantly.
• Talking – constantly.
• Hearing – constantly.
• Repetitive motions – constantly.
• Eye/hand/foot coordination – constantly.