Referral Specialist - USFTGP Heart and Vascular Surgery Clinic

About the role

The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects of the referral process, including screening referrals, scheduling provider-directed appointments, obtaining necessary authorizations, and collaborating with clinical teams to support timely and appropriate patient care.

Responsibilities

• Serve as the primary point of contact for patients and providers to schedule referred appointments and services within USF Health.
• Screen, process, and track internal and external referrals to ensure appropriate and timely handling.
• Collaborate with clinical staff to schedule timely, clinically appropriate appointments based on provider direction and patient needs.
• Obtain required authorizations for visits, procedures, surgeries, and medications in accordance with payer guidelines.
• Investigate incomplete or unclear referrals and follow up with providers or departments to ensure accurate processing.
• Respond to and address messages related to patient referrals to support timely scheduling and continuity of care.
• Maintain an organized and accurate filing system for referral documents and departmental records.
• Identify, document, and route appointment and referral information to appropriate recipients using electronic systems or phone communication.
• Answer, screen, and direct incoming calls from physicians, nurses, administrative staff, departments, hospitals, and external agencies to ensure efficient communication.
• Support patient safety and a positive experience by adhering to all emergency policies, clinical protocols, and service standards.

Requirements

High School Diploma or GED

Two (2) years of Front Desk experience in healthcare

Qualifications

Eligible for Remote Work

On Site

Skills

Strong customer service

Organizational skills

Knowledge of healthcare processes

Benefits

N/A

Pay

$34,091.20

Schedule

Full-time

Monday, Tuesday, Wednesday, Thursday, Friday

Shift: Day