Referral Management Specialist - Cardiology
About the role
The Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.
Responsibilities
- Trips patient calls according to established algorithms
- Answers questions and resolves issues
- Refers to appropriate clinical team for clinical issues as appropriate
- Collects quality data of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information
- Ensures effective operations of the clinics, enhances the revenue cycle and provides the highest level of customer service
Requirements
- High School Degree or Equivalent
- 0-6 months of work experience
Qualifications
This role requires the ability to communicate effectively, triage patient calls, answer questions, resolve issues, and collect accurate information. Proficiency in using an automated scheduling system is also required.
Skills
Excellent communication skills, problem-solving abilities, and the ability to work independently and as part of a team are essential. Proficiency in using an automated scheduling system is also required.
Benefits
N/A
Pay
Hourly Pay Grade Health-19
Schedule
Day (United States of America)
Benefits
N/A
Company Information
MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.