Referral Specialist - Department of Surgery

Position Responsibilities

• Communicate with appropriate clinical departments to minimize delays in the referral process, including managing and monitoring the external referral workflow and ensuring appropriate medical records are requested and received.
• Gather all records of testing for new established UI Health Care patients by contacting referring provider’s office for referral forms, notes, imaging, and other records.
• Act as a liaison between patients and internal and external healthcare providers to facilitate smooth and effective communication.
• Make outbound calls for records as needed.
• Maintain detailed and accurate records of all activities including patient information, status, and necessary follow-up actions within the referral.
• Provide exceptional customer service to external providers and patients.
• Work collaboratively with multidisciplinary team.
• Regularly attend departmental staff meetings.
• Serve as intermediary between patients and nursing personnel concerning scheduling status and coordinating necessary testing to minimize delays that would negatively impact the patient and/or future scheduling.
• Communicate records retrieval delays that may impact future scheduling with staff/supervisors.
• Collaborate with peers and co-workers to enhance the delivery of health care.
• Provide feedback to management on means to achieve goals and resolve service issues.
• Contribute ideas and seek ways to improve assigned processes.
• Serve as mentor, role model, and service excellence ambassador for staff, co-workers, patients, and visitors.
• Ensure all processes comply with UI Health Care regulations and policies.

Education Requirements

• Bachelor’s degree or an equivalent combination of education and experience in a health-related field, such as Health Information Management, or experience and in-depth knowledge of health care systems in order to provide services that support care delivery.

Experience Requirements

• 1+ year administrative experience.
• Excellent written and verbal communication skills.
• Demonstrated ability to work well within a multi-disciplinary team and collaborate effectively with internal and external customers, as well as colleagues at all institutional levels.
• Proficiency in Microsoft Office products and database applications.
• Strong organizational and multitasking abilities.
• Strong critical thinking skills and ability to problem-solve.
• Ability to work collaboratively in a team-oriented environment while managing own work autonomously.

Desired Qualifications

• Minimum of one year of experience in a supervisory or leadership role.
• Minimum one year experience collaborating with interdisciplinary teams.
• 3+ years of customer service experience.
• Knowledge of medical terminology.
• Experience with hospital operations and/or Ambulatory Clinic operations.
• Previous experience with reports through Epic and/or PowerBi.
• Experience with the Epic System or other EMR.